ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Atharva V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Helping Hand for Developers

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The main differentiator for ChatGPT is its speed at which it generate the responses

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility in engaging conversations on a wide range of topics, from casual chats to deep discussions.

What do you dislike most about this product?

It sometimes tends to lag while conversations is ongoing .

What recommendations would you give to someone considering this product?

I would recommend them to first use the free trial of the product and then consider to weather purchase it or not going forward.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Saves Time

Cons

  • Security Frustrates

Rajat S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

ChatGPT can grasp the nuances of human language

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT boasts a simple and intuitive interface, making it easy for beginners to jump right in.The free version offers impressive features like creative text generation, unlike some competitors with limited functionality in free plans.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility. It can transform from a factual Q&A assistant to a creative writing partner, all within the same platform. This makes it a valuable tool for a wide range of tasks.

What do you dislike most about this product?

The biggest drawback of ChatGPT is the limited factual accuracy in the free version. Dependence on pre-loaded data can make it unreliable for tasks requiring up-to-date information.

What recommendations would you give to someone considering this product?

If you're a beginner or prioritize user-friendliness, ChatGPT is a great starting point. For tasks requiring real-time information or in-depth functionalities, consider exploring the paid Plus version or comparing it to other models that offer these features from the get-go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ashutosh J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy and flexible

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is designed to be versatile and adaptable to various use cases, ranging from casual conversation to more specialized tasks such as customer support, education, or entertainment. Its flexibility allows it to cater to different user needs and preferences.

What is your favorite aspect of this product?

one notable aspect of ChatGPT that many users appreciate is its ability to generate contextually relevant and engaging responses in natural language.

What do you dislike most about this product?

I don't dislike anything about ChatGPT

What recommendations would you give to someone considering this product?

Since ChatGPT generates responses based on its training data and algorithms, it's essential to verify the accuracy of the information it provides, especially for critical or sensitive matters.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

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