OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

216 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Efficient Service

Feature Ratings

Average 82

Content Summarization

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

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Score 9.0

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Score 8.9

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ChatGPT Reviews

Bolatito T.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Offers unprecedented speed and efficiency.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt has the ability to continuously improve and modify its responses to fit my style as an individual , professional user. This ability to learn and relearn and in that way continuously improve responses based on previous interactions with a user, clearly sets Chagpt above every other substitute AI ( artificial intelligence ) tool that I have tried.

What is your favorite aspect of this product?

The speed with which Chatgpt responds to queries is simply mind-boggling. This speed is most visible in specific use cases, such as when Chatgpt is used as a chatbot or when I have used it for market research purposes, which requires it having to analyze large amounts of data or identify patterns and trends.

What do you dislike most about this product?

Chatgpt struggles to be consistent during long chat conversations. There is the tendency too, to deviate from the subject of the conversation.

What recommendations would you give to someone considering this product?

Important to define what an individual , team, organization seeks to achieve with Chatgpt . By so doing, one is better guided to use Chatgpt effectively. Teams should also consider leveraging Chatgpt's speedy and efficient data analysis capabilities.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Ankit Z.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

A future ready AI assistance platform

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Thing I like the most in ChatGPT is the human touch it gives to every content, plus it uses really extraordinary vocab, which you can't easily find on the web. I feel like I am talking to my colleague and giving him instructions to write different piece of content, the difference is the ChatGPT does the task in a few seconds without getting tired.

What is your favorite aspect of this product?

By far the most useful and amazing AI tool out there. ChatGPT can give you information regarding whatever you ask. and not only it can give the information, it can also summarize, organize, explained in any way you want. As long as you are asking the right questions framed in a right way it can solve it. ChatGPT helps me generate creative texts, can engage in open-ended and free-flowing conversations.

What do you dislike most about this product?

Downsides of ChatGPT, First of all ChatGPT 3.5 is not updated with the latest data .It might not give precise details about current events. Also the text to image generation is still available only for paid versions which can be made available for free version.

What recommendations would you give to someone considering this product?

ChatGPT is an essential tool that is leveraged whenever we are on work. Whether it is creating an email or blog post, this tool is always helpful. ChatGPT reduces the searching time of answers for particular question by generating exact solution to asked question. It generates a single accurate answer for a request, but a normal search engine produces vast number of answers and creates confusion.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Larry m.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

the next steps for conversations

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it works better and is easier to use than any other robot i've tried. it's like talking to a smart friend.

What is your favorite aspect of this product?

it always amazes me how it can respond in a way that seems like a person.

What do you dislike most about this product?

it doesn't always get the context of long talks.

What recommendations would you give to someone considering this product?

chatgpt is the program i recommend to anyone who wants to test ideas or find someone to brainstorm with.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

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ChatGPT Reviews

Bolatito T.

Offers unprecedented speed and efficiency.

Likeliness to Recommend

Pros

Ankit Z.

A future ready AI assistance platform

Likeliness to Recommend

Pros

Larry m.

the next steps for conversations

Likeliness to Recommend

Pros

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Feature Ratings

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Translation

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