OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

216 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Efficient Service

Feature Ratings

Average 82

Content Summarization

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

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AI Writing Assistants

Score 9.0

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Score 8.9

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ChatGPT Reviews

Emmanuel O.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Chatgpt Effectiveness in AI

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It fast and reliable

What is your favorite aspect of this product?

The effectiveness

What do you dislike most about this product?

The lacking features

What recommendations would you give to someone considering this product?

It's a nice product

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Nathalie K.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Chatgpt solves a variety of problems.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I love the ability of Chatgpt to be available to me at all times of the day, round the clock. I like the speed with which it can respond to my questions and its versatility, which makes it helpful to me with a variety of work related tasks. All of the reasons I have outlined are what separates Chatgpt from similar products , from my own experience.

What is your favorite aspect of this product?

I love the fact that Chatgpt is able to understand multiple international languages and even generate responses in them. I have found this very helpful when working on projects with my international colleagues.

What do you dislike most about this product?

My biggest criticism of Chatgpt is with its limitations in terms of understanding contextual or complex queries or questions. I have had a few experiences of asking Chatgpt nuanced questions and how it completely was misleading with its response. I will like Chatgpt to sometimes outrightly tell me, it doesn't know the answer to the question I have asked as against simply responding with misleading data.

What recommendations would you give to someone considering this product?

I tend to believe that Chatgpt is an important tool to have in the corner of any professional at this point in time, for a variety of tasks and activity. I recommend it without a second thought.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Amadi B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

A Versatile AI Tool Enhancing Productivi

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its advanced language understanding, broad knowledge base, user-friendly design,

What is your favorite aspect of this product?

Its versatility in understanding and generating human-like text across diverse topics is truly remarkable.

What do you dislike most about this product?

tendency to produce plausible but incorrect information, known as "hallucination," is a significant limitation.

What recommendations would you give to someone considering this product?

To maximize your experience with ChatGPT, use clear and specific prompts, verify critical information from reliable sources, and avoid sharing sensitive data.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Emmanuel O.

Chatgpt Effectiveness in AI

Likeliness to Recommend

Pros

Nathalie K.

Chatgpt solves a variety of problems.

Likeliness to Recommend

Pros

Amadi B.

A Versatile AI Tool Enhancing Productivi

Likeliness to Recommend

Pros

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Feature Ratings

Content Summarization

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Search Engine Optimization

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Social Media Integration

Text-To-Image

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