ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

Filter By

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Cheptiony M.

  • Role: Consultant
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Is fast and provides detailed information

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its unique and has many partners providing different tasks powered by AI

What is your favorite aspect of this product?

Image generator

What do you dislike most about this product?

Gives the same article variation to all

What recommendations would you give to someone considering this product?

Don't copy paste the article the AI gives you; take time to finetune the content and make it your own.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Promise A.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy to use, I love it.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in natural conversation flow, contextual memory, and versatility, effectively handling tasks from brainstorming to problem-solving.

What is your favorite aspect of this product?

I appreciate ChatGPT's instant, insightful responses that boost productivity and creativity.

What do you dislike most about this product?

I wish ChatGPT had real-time internet access for up-to-date information. Also I think, Integration of others software can be improved.

What recommendations would you give to someone considering this product?

Use ChatGPT for brainstorming, problem-solving, and automation, but ensure critical information is verified for accuracy.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Alfred N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Must have 2025

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural, fluid conversations, broad knowledge base, and adaptability. It offers personalized tone and style, seamlessly shifting between tasks like writing, technical explanations, and coding. With its engaging personality and continuous updates, ChatGPT delivers a versatile, enjoyable experience that sets it apart from other AI tools.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to adapt to various conversation styles and provide tailored responses. Whether it's offering detailed explanations, brainstorming creative ideas, or engaging in casual, playful chat, it can seamlessly switch between tasks. The combination of versatility, natural conversation flow, and the ability to understand context makes it feel less like interacting with a machine and more like having a meaningful, human-like conversation. It’s this blend of intelligence and engagement that makes ChatGPT truly stand out for me.

What do you dislike most about this product?

I find that sometimes OpenAI's models struggle with maintaining context over longer conversations, which can lead to irrelevant or repetitive responses. Additionally, while it provides a wide range of information, it may not always have the most up-to-date details, particularly on rapidly evolving topics like news or tech developments.

What recommendations would you give to someone considering this product?

For someone considering OpenAI's product, I would recommend trying it out for a variety of tasks to see how it fits your needs, whether it’s for writing, research, or general assistance. Be mindful of its limitations, such as occasional context loss and the need for fact-checking in certain cases. If you're working on complex or specialized topics, it’s a good idea to cross-check the information. Lastly, make sure to experiment with different prompts to get the most accurate and useful responses.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular ChatGPT Comparisons