OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

216 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Efficient Service

Feature Ratings

Average 82

Content Summarization

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

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AI Writing Assistants

Score 9.0

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Cheptiony M.

Role: Consultant
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Is fast and provides detailed information

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its unique and has many partners providing different tasks powered by AI

What is your favorite aspect of this product?

Image generator

What do you dislike most about this product?

Gives the same article variation to all

What recommendations would you give to someone considering this product?

Don't copy paste the article the AI gives you; take time to finetune the content and make it your own.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Promise A.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, I love it.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in natural conversation flow, contextual memory, and versatility, effectively handling tasks from brainstorming to problem-solving.

What is your favorite aspect of this product?

I appreciate ChatGPT's instant, insightful responses that boost productivity and creativity.

What do you dislike most about this product?

I wish ChatGPT had real-time internet access for up-to-date information. Also I think, Integration of others software can be improved.

What recommendations would you give to someone considering this product?

Use ChatGPT for brainstorming, problem-solving, and automation, but ensure critical information is verified for accuracy.

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Alfred N.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Must have 2025

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural, fluid conversations, broad knowledge base, and adaptability. It offers personalized tone and style, seamlessly shifting between tasks like writing, technical explanations, and coding. With its engaging personality and continuous updates, ChatGPT delivers a versatile, enjoyable experience that sets it apart from other AI tools.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to adapt to various conversation styles and provide tailored responses. Whether it's offering detailed explanations, brainstorming creative ideas, or engaging in casual, playful chat, it can seamlessly switch between tasks. The combination of versatility, natural conversation flow, and the ability to understand context makes it feel less like interacting with a machine and more like having a meaningful, human-like conversation. It’s this blend of intelligence and engagement that makes ChatGPT truly stand out for me.

What do you dislike most about this product?

I find that sometimes OpenAI's models struggle with maintaining context over longer conversations, which can lead to irrelevant or repetitive responses. Additionally, while it provides a wide range of information, it may not always have the most up-to-date details, particularly on rapidly evolving topics like news or tech developments.

What recommendations would you give to someone considering this product?

For someone considering OpenAI's product, I would recommend trying it out for a variety of tasks to see how it fits your needs, whether it’s for writing, research, or general assistance. Be mindful of its limitations, such as occasional context loss and the need for fact-checking in certain cases. If you're working on complex or specialized topics, it’s a good idea to cross-check the information. Lastly, make sure to experiment with different prompts to get the most accurate and useful responses.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Cheptiony M.

Is fast and provides detailed information

Likeliness to Recommend

Pros

Promise A.

Easy to use, I love it.

Likeliness to Recommend

Pros

Alfred N.

Must have 2025

Likeliness to Recommend

Pros

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Feature Ratings

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Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

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Ease of Implementation

Product Strategy and Rate of Improvement

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Ease of Customization

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