
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Continually Improving Product
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Summarization
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Translation
Content Editor
Data Analysis
Customization
Search Engine Optimization
Data Protection and Security
Social Media Integration
Text-To-Image
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
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ChatGPT Reviews
Cheptiony M.
- Role: Consultant
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2025
Is fast and provides detailed information
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Its unique and has many partners providing different tasks powered by AI
What is your favorite aspect of this product?
Image generator
What do you dislike most about this product?
Gives the same article variation to all
What recommendations would you give to someone considering this product?
Don't copy paste the article the AI gives you; take time to finetune the content and make it your own.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Promise A.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2025
Easy to use, I love it.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT excels in natural conversation flow, contextual memory, and versatility, effectively handling tasks from brainstorming to problem-solving.
What is your favorite aspect of this product?
I appreciate ChatGPT's instant, insightful responses that boost productivity and creativity.
What do you dislike most about this product?
I wish ChatGPT had real-time internet access for up-to-date information. Also I think, Integration of others software can be improved.
What recommendations would you give to someone considering this product?
Use ChatGPT for brainstorming, problem-solving, and automation, but ensure critical information is verified for accuracy.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.

Alfred N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Must have 2025
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out for its natural, fluid conversations, broad knowledge base, and adaptability. It offers personalized tone and style, seamlessly shifting between tasks like writing, technical explanations, and coding. With its engaging personality and continuous updates, ChatGPT delivers a versatile, enjoyable experience that sets it apart from other AI tools.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its ability to adapt to various conversation styles and provide tailored responses. Whether it's offering detailed explanations, brainstorming creative ideas, or engaging in casual, playful chat, it can seamlessly switch between tasks. The combination of versatility, natural conversation flow, and the ability to understand context makes it feel less like interacting with a machine and more like having a meaningful, human-like conversation. It’s this blend of intelligence and engagement that makes ChatGPT truly stand out for me.
What do you dislike most about this product?
I find that sometimes OpenAI's models struggle with maintaining context over longer conversations, which can lead to irrelevant or repetitive responses. Additionally, while it provides a wide range of information, it may not always have the most up-to-date details, particularly on rapidly evolving topics like news or tech developments.
What recommendations would you give to someone considering this product?
For someone considering OpenAI's product, I would recommend trying it out for a variety of tasks to see how it fits your needs, whether it’s for writing, research, or general assistance. Be mindful of its limitations, such as occasional context loss and the need for fact-checking in certain cases. If you're working on complex or specialized topics, it’s a good idea to cross-check the information. Lastly, make sure to experiment with different prompts to get the most accurate and useful responses.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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