ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Nisha S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT: Accuracy and Reliability

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT apart from other similar products is its impressive accuracy. It consistently provides precise and reliable responses, making it a standout choice.

What is your favorite aspect of this product?

ChatGPT is an amazing tool that helps with everyday tasks. It can create captions, write code and text, and even solve Excel problems. It's truly incredible if you know how to ask the right questions!

What do you dislike most about this product?

Sometimes the information given by ChatGPT is outdated.

What recommendations would you give to someone considering this product?

ChatGPT has all the solutions to daily life problems. ChatGPT understands prompts very easily and delivers better result

Pros

  • Performance Enhancing
  • Trustworthy
  • Fair
  • Appreciates Incumbent Status

Harsh G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT is real life saver for students

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT responds to my all sort of problems and questions providing accurate and in-depth explanation to the problem.

What is your favorite aspect of this product?

ChatGPT give a way to generate codes and tell in depth method and solutions in very easy way that we can understand any solution in one way go.

What do you dislike most about this product?

ChatGPT provides me outdated or useless solutions which term undefined and false information which give me inaccurate result in some situations.

What recommendations would you give to someone considering this product?

ChatGPT is time convenient and really a stress reducer for everyone by providing in-depth and accurate answer with reasoning.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Olayinka O.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Awesome product, but pricey

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It's ability to give it generate human like responses

What is your favorite aspect of this product?

Still it's human-like responses

What do you dislike most about this product?

Unable to access the internet Data is from September 2021

What recommendations would you give to someone considering this product?

A good software, you have to be specific and be as detailed as possible with your prompt

Pros

  • Appreciates Incumbent Status
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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