OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

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AI Writing Assistants

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Role: Industry Specific Role
Industry: Communications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2025

Powerful AI assistant with room for enhancements

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Enables Productivity
Saves Time
Helps Innovate

Celestine D.

Role: Operations
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

A Powerful and Versatile AI Tool with Room to Grow

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational depth, versatility across tasks like writing/coding/analysis, and user friendly interface

What is your favorite aspect of this product?

Is the ability to adapt instantly from brainstorming creative ideas to explaining complex topics in simple terms

What do you dislike most about this product?

Occasional inaccuracies in some topics though rare

What recommendations would you give to someone considering this product?

Use ChatGPT as a creative and productivity booster, but always verify critical facts

Pros

Continually Improving Product
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First
Less Friendly Negotiation

Julius S.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

A companion

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I noticed ChatGPT remembers conversations across chats, which is helpful for personalization in different chats, unlike others where personalization is restricted to a particular chat.

What is your favorite aspect of this product?

My favorite aspect of this product is its code generation and refactoring feature. It's incredibly efficient and time-saving, especially when handling repetitive coding tasks. The ability to automatically generate code snippets based on high-level descriptions or refactor existing code to improve readability and performance is a game-changer. This feature significantly enhances my workflow, making the development process faster and more organized. I appreciate how seamless and intuitive it is, and it really helps to streamline complex coding tasks.

What do you dislike most about this product?

One aspect I find less favorable is the image generation, which often produces visuals that, while aligned with the description, don’t quite look realistic. They tend to have a more fictional or stylized feel rather than a natural, lifelike appearance. It would be great if the images could be refined to appear more realistic while still staying true to the provided descriptions.

What recommendations would you give to someone considering this product?

If you value efficiency and innovation, especially in fields like data science or engineering, ChatGPT is a versatile tool that can assist with coding, brainstorming, refining concepts, and tackling complex topics. Its advanced natural language processing makes it useful for both beginners and experts. However, it works best when combined with your own expertise, so always validate results. For creative tasks like writing and editing, it's excellent, though visual content may lean more fictional than realistic. Overall, ChatGPT is a valuable resource for enhancing productivity and supporting learning.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Powerful AI assistant with room for enhancements

Likeliness to Recommend

Pros

Celestine D.

A Powerful and Versatile AI Tool with Room to Grow

Likeliness to Recommend

Pros

Cons

Julius S.

A companion

Likeliness to Recommend

Pros

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Feature Ratings

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