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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

399 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Performance Enhancing
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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Score 8.9

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ChatGPT Reviews

Anthony S.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Human - like solutions with AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has a wide understanding of languages

What is your favorite aspect of this product?

It out puts human-like ideas in for of text and it is very fast in problem solving

What do you dislike most about this product?

It can't solve very complex prompts and can give unrelated results sometimes

What recommendations would you give to someone considering this product?

The user should be very specific Someone should try numerous perspectives and compare

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Anadu G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

A powerful AI tool with exceptional versatility.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its ability to engage in nuanced conversations, generate high-quality content, and adapt to various industries efficiently.

What is your favorite aspect of this product?

It's ease of use and ability to provide instant, well-structured responses on a wide range of topics.

What do you dislike most about this product?

Limitations in remembering past interactions across different conversations.

What recommendations would you give to someone considering this product?

Understand its strengths and limitations—great for research, writing, and ideation, but always verify factual accuracy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bianca K.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

A Versatile Tool.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ability of ChatGPT to be customized highly makes it better than other similar applications. It makes it possible to be fine tuned towards specific industries or users so as to be relevant. This increases users benefit and loyalty making ChatGPT the most preferred conversational AI solution.

What is your favorite aspect of this product?

The strength that can be highlighted is that it can work on any field requirement or any kind of instruction. In matters of course content, the model is flexible enough to help on issues like technical concerns, writing prompts, and educational assistance. This proves that not only it is a powerful tool but also users will find it useful for many of their needs.

What do you dislike most about this product?

Some incongruities include; first, the model lacks the capability to remember what has been discussed in the past in more complex conversations. This is because, as the conversation progresses, ChatGPT is unable to remember its own messages or topics of conversation, which takes away from the conversations and becomes a considerable hurdle when a user is engaging in extensive conversations.

What recommendations would you give to someone considering this product?

It is graciously free from major drawbacks yet users should be careful especially on the factual content of the information. It is important to check the validity of the crucial information obtained from the sources before implementing the use of ChatGPT to maximize the usage of it in decision-making.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Anthony S.

Human - like solutions with AI

Likeliness to Recommend

Pros

Anadu G.

A powerful AI tool with exceptional versatility.

Likeliness to Recommend

Pros

Bianca K.

A Versatile Tool.

Likeliness to Recommend

Pros

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Feature Ratings

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