ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

86

Content Summarization

86

Grammar and Spellcheck

86

Translation

83

Data Analysis

82

Content Editor

81

Search Engine Optimization

80

Customization

80

Data Protection and Security

79

Social Media Integration

75

Text-To-Image

73

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

85

Product Strategy and Rate of Improvement

83

Quality of Features

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Rohit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Smart, Helpful, and Easy to Use,

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

ChatGPT apart is its ability to engage in natural, human-like conversations across a wide range of topics. It’s not just about answering questions, but also about understanding context, tone

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how it feels like you’re chatting with a real person. It can understand the context of conversations and adapt to different tones or topics, making it more interactive and engaging

What do you dislike most about this product?

I dislike most about ChatGPT is that sometimes it can miss the mark on more niche or highly detailed topics, especially if the question is very specific or technical

What recommendations would you give to someone considering this product?

I’d recommend giving ChatGPT a try for everyday tasks like brainstorming, quick answers, or even casual conversations. It’s great for getting fast help, but keep in mind it might not always be perfect for highly specialized or real-time information

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravinder C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

ChatGPT - Your Trusted AI Knowledge Partner

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its natural conversational ability, broad knowledge base, and context-aware responses. Unlike many other AI tools, it adapts to different tones, understands nuanced queries, and delivers detailed, coherent answers across a wide range of topics. Its integration flexibility and continuous learning improvements further set it apart as a truly versatile AI assistant.

What is your favorite aspect of this product?

Its ability to understand context and respond naturally makes interactions feel seamless and intuitive. Whether it's writing, brainstorming, coding, or solving problems, the experience is like collaborating with a knowledgeable and helpful teammate.

What do you dislike most about this product?

Image rendering and creation still need improvement quality and accuracy can vary, especially for complex or highly specific visuals. There's room to make it more consistent and detailed.

What recommendations would you give to someone considering this product?

Highly recommended for anyone needing writing, coding, brainstorming, or research support.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Shivprasad S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

chatgpt a game changer for day to day tasks

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its natural, conversational tone, deep contextual understanding, and broad knowledge across topics. It adapts to user preferences, supports code, documents, and images, and integrates tools for real-time tasks—offering a more versatile and human-like AI experience.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to understand context and carry on meaningful, coherent conversations across multiple interactions. It feels less like using a tool and more like talking to a helpful, knowledgeable assistant who remembers your goals and style.

What do you dislike most about this product?

What I dislike most about ChatGPT is that it can sometimes provide overly confident answers even when uncertain or lacking up-to-date information. This can be misleading if not cross-checked, especially for critical or time-sensitive topics.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, start by exploring its strengths in brainstorming, writing, coding, and learning support. Be clear with your prompts for best results, and always verify critical or real-time information. Use it as a creative partner, not a final authority.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Caring

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