OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

AI Writing Assistants

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Antonio P.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Must have for evolving organizations!

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

First mainstream AI to be deployed. Overall amazing product, but with some limits. Competition is catching up

What is your favorite aspect of this product?

Easiness of use, data analysis capabilities, generalism of answers and solutions provided.

What do you dislike most about this product?

Sometimes you can give it bias and it keep answering within those boundaries. Also not good in images, sounds and whatever not text format.

What recommendations would you give to someone considering this product?

Must have to evolve for future challenges and to boost productivity!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Emmanuel O.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Interesting and Supportive

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has integration capabilities and can be customized to be managed by a specific company.

What is your favorite aspect of this product?

The fact that my company has a customized version just for staff and users to deliver client work without exposing client information

What do you dislike most about this product?

Some times it does not give the summary of an information the way i want it

What recommendations would you give to someone considering this product?

It is still the best amongst the IA products and the person should go for it. I will highly recommend the product

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Favour A.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

ChatGPT; My Go-To Tool for Refining Ideas.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

The difference between ChatGPT and similar products is the simple page layout. It looks like a normal messaging page which most people are used to, so that request can be made and solutions retrieved easily. It is different from other software because it feels like you're talking to a real person. Unlike traditional programs ChatGPT understands context, generates natural responses, and helps with everything from answering questions to writing and generating ideas.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is the writing and refining of content aspect.

What do you dislike most about this product?

I don't like the Ai image generation aspect which I can't use. It's a vital part of what I do as an artist, and ChatGPT is limited in that area.

What recommendations would you give to someone considering this product?

I highly recommend ChatGPT, and I'd tell whoever it is, that ChatGPT is the best solution for creatives who need to refine their ideas, and put out content continuously.

Pros

Effective Service
Acts with Integrity
Continually Improving Product
Enables Productivity

Cons

Less Caring
Less Fair
Less Generous

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Antonio P.

Must have for evolving organizations!

Likeliness to Recommend

Pros

Emmanuel O.

Interesting and Supportive

Likeliness to Recommend

Pros

Favour A.

ChatGPT; My Go-To Tool for Refining Ideas.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

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Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

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Breadth of Features

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Ease of IT Administration

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