ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Shashank P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

easy to use and getting ionnovative solutions

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

easy to use and cuztomization of queies with multile solutions

What is your favorite aspect of this product?

the way it customize the solutions and provide multiple options to the same query.

What do you dislike most about this product?

sometime it gives incorrect approach so we cannot completly rely on it .

What recommendations would you give to someone considering this product?

adding features to solve advance coding problems and suggesting some unique ways to help in advance coding.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Helps Innovate

Cons

  • Vendor Friendly Policies
  • Under Delivered

Ruchi B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

User Friendly but Need Prompt Require!

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

it is quick and give prompt replies to the questions or the queries we ask.

What is your favorite aspect of this product?

I use it for content writing an article writing, case studies and promotional marketing content.

What do you dislike most about this product?

Most of the answers are robotise and lacks human touch.

What recommendations would you give to someone considering this product?

It is good and give tailored solutions. Use it as per your work requirements and

Pros

  • Client Friendly Policies
  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product

Kevin F.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic tool which work as your P.A

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It's large number of data, compability , useability and fast response.

What is your favorite aspect of this product?

It's answer like human generated and accurate info is my favorite.

What do you dislike most about this product?

Limited generation for free.

What recommendations would you give to someone considering this product?

It's highly recommended and as it's free, you first give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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