OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

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Score 8.9

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Score 8.9

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ChatGPT Reviews

Swapnil K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Best AI tool for the content creation

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It generates the best and most good content. It's good in problem-solving. As it produces all-rounder solutions. Text-to-image generation is easy and free. and scanning of images is good.

What is your favorite aspect of this product?

It's very good and creative. Gives most of the answers properly. Can use in all types of fields including creative field and the technical field.

What do you dislike most about this product?

As text to video is not implemented yet so some content creation is not possible. there is not implementation of video scanning. so if I need a summary on a video it is not possible.

What recommendations would you give to someone considering this product?

If you are a content creator it's good for writing scripts and planning all the process. if you are in IT workspace its good for code generation and managing Excel. Content writing and spelling check and checking of the grammar of any sentence.

Pros

Helps Innovate
Trustworthy
Inspires Innovation
Saves Time

Cons

Under Delivered

Anderson d.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Help me to increase my productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I use to use others to fix scripts and create new ones. ChatGPT is far the faster to give a functional script

What is your favorite aspect of this product?

Easy to use, fast in answers, help with code

What do you dislike most about this product?

Actually nothing

What recommendations would you give to someone considering this product?

If you need a tool to help you write and correct code use this one

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kurshid S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Powerful, Insightful, and Continuously Evolving

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its highly contextual responses, advanced reasoning capabilities, and ability to engage in dynamic, multi-turn conversations. It also integrates tools like web browsing and coding assistance, making it more versatile than many other AI assistants.

What is your favorite aspect of this product?

The ability to seamlessly generate detailed, well-structured responses for various use cases, including coding, research, and creative writing. Its memory and personalization features also enhance the user experience.

What do you dislike most about this product?

Sometimes, responses can be overly verbose or cautious. Additionally, real-time updates and more interactive features (such as direct integrations with external apps) could improve usability.

What recommendations would you give to someone considering this product?

If you need a powerful AI assistant for learning, productivity, or creative tasks, ChatGPT is a great choice. Experiment with prompts to get the best responses, and explore its various tools to maximize its capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Swapnil K.

Best AI tool for the content creation

Likeliness to Recommend

Pros

Cons

Anderson d.

Help me to increase my productivity

Likeliness to Recommend

Pros

Kurshid S.

Powerful, Insightful, and Continuously Evolving

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Content Summarization

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Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

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