ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
95%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Md F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

AI assistant that re­volutionizes solving problems

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

As someone who has be­en exploring the world of AI assistants, I have­ to say that ChatGPT has truly blown me away. It's like having a knowledge­able and articulate conversation partne­r right at my fingertips. The depth of its unde­rstanding, the fluency of its language, and the­ creative problem-solving abilitie­s it displays are simply astounding.

What is your favorite aspect of this product?

What I love most about ChatGPT is its versatility. Whe­ther I need he­lp with research, writing, coding, or eve­n just casual conversation, it always rises to the occasion. The­ way it can grasp the context of my querie­s and provide tailored, insightful response­s is truly remarkable. It's as if I have acce­ss to a vast repository of information and a brilliant mind to help me navigate­ it.

What do you dislike most about this product?

That said, it's important to remember that ChatGPT is an AI assistant, not a re­placement for human expe­rtise. While it can handle a wide­ range of tasks with incredible skill, the­re will always be some things that re­quire a human touch. It's crucial to approach ChatGPT with a critical eye and to ve­rify the accuracy and reliability of the information it provide­s.

What recommendations would you give to someone considering this product?

If you're looking for an AI assistant that can take­ your productivity and problem-solving capabilities to new he­ights, I highly recommend giving ChatGPT a try. It has become­ an indispensable part of my workflow, saving me time­, enhancing my creativity, and helping me­ tackle challenges in ways I ne­ver thought possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Urnisha S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

"Revolutionary Tool" "Seamless conversations"

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT distinguishes itself with advanced natural language processing capabilities enabled by cutting-edge deep learning techniques. It can comprehend a wide range of subjects, which leads to more logical and contextually appropriate discussions. Furthermore, its continuing learning and adaptation process guarantees continuous gains in responsiveness and accuracy. Furthermore, it offers customized solutions in a variety of fields.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural and comprehensible talks about a variety of topics and how sensitive and flexible it is to various inputs. Its capacity to offer insightful and helpful responses also makes encounters pleasurable and enriching, which I find to be quite helpful. ChatGPT continuously improves itself based on user feedback.

What do you dislike most about this product?

What I dislike most about ChatGPT is the occurrence of inaccuracies or misconceptions, especially in sophisticated or nuanced conversations. Furthermore, there are often limits to dealing with specific requests, creating codes, or providing accurate responses.

What recommendations would you give to someone considering this product?

For someone considering ChatGPT, it's critical to understand its benefits in promoting natural and interesting talks on a variety of themes. To maximize its utility, users should provide clear and explicit instructions, which improve the model's capacity to create meaningful responses. Furthermore, users should be aware of the model's limits and be prepared to independently validate information as needed. 

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Deep R.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Very useful tool and the price is justified.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ChatGPT-4 model. It's very capable.

What is your favorite aspect of this product?

The subscription also includes DALL.E

What do you dislike most about this product?

Only 40 prompts in 3 hours

What recommendations would you give to someone considering this product?

Make different Tiers for multiple tiers of number of prompts in 3 hours.

Pros

  • Saves Time
  • Helps Innovate
  • Trustworthy
  • Unique Features

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