OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

216 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Efficient Service

Feature Ratings

Average 82

Content Summarization

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

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ChatGPT Reviews

Md F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

AI assistant that revolutionizes solving problems

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

As someone who has been exploring the world of AI assistants, I have to say that ChatGPT has truly blown me away. It's like having a knowledgeable and articulate conversation partner right at my fingertips. The depth of its understanding, the fluency of its language, and the creative problem-solving abilities it displays are simply astounding.

What is your favorite aspect of this product?

What I love most about ChatGPT is its versatility. Whether I need help with research, writing, coding, or even just casual conversation, it always rises to the occasion. The way it can grasp the context of my queries and provide tailored, insightful responses is truly remarkable. It's as if I have access to a vast repository of information and a brilliant mind to help me navigate it.

What do you dislike most about this product?

That said, it's important to remember that ChatGPT is an AI assistant, not a replacement for human expertise. While it can handle a wide range of tasks with incredible skill, there will always be some things that require a human touch. It's crucial to approach ChatGPT with a critical eye and to verify the accuracy and reliability of the information it provides.

What recommendations would you give to someone considering this product?

If you're looking for an AI assistant that can take your productivity and problem-solving capabilities to new heights, I highly recommend giving ChatGPT a try. It has become an indispensable part of my workflow, saving me time, enhancing my creativity, and helping me tackle challenges in ways I never thought possible.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Urnisha S.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

"Revolutionary Tool" "Seamless conversations"

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT distinguishes itself with advanced natural language processing capabilities enabled by cutting-edge deep learning techniques. It can comprehend a wide range of subjects, which leads to more logical and contextually appropriate discussions. Furthermore, its continuing learning and adaptation process guarantees continuous gains in responsiveness and accuracy. Furthermore, it offers customized solutions in a variety of fields.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural and comprehensible talks about a variety of topics and how sensitive and flexible it is to various inputs. Its capacity to offer insightful and helpful responses also makes encounters pleasurable and enriching, which I find to be quite helpful. ChatGPT continuously improves itself based on user feedback.

What do you dislike most about this product?

What I dislike most about ChatGPT is the occurrence of inaccuracies or misconceptions, especially in sophisticated or nuanced conversations. Furthermore, there are often limits to dealing with specific requests, creating codes, or providing accurate responses.

What recommendations would you give to someone considering this product?

For someone considering ChatGPT, it's critical to understand its benefits in promoting natural and interesting talks on a variety of themes. To maximize its utility, users should provide clear and explicit instructions, which improve the model's capacity to create meaningful responses. Furthermore, users should be aware of the model's limits and be prepared to independently validate information as needed.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Deep R.

Role: Student Academic
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Very useful tool and the price is justified.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ChatGPT-4 model. It's very capable.

What is your favorite aspect of this product?

The subscription also includes DALL.E

What do you dislike most about this product?

Only 40 prompts in 3 hours

What recommendations would you give to someone considering this product?

Make different Tiers for multiple tiers of number of prompts in 3 hours.

Pros

Saves Time
Helps Innovate
Trustworthy
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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ChatGPT Reviews

Md F.

AI assistant that re­volutionizes solving problems

Likeliness to Recommend

Pros

Urnisha S.

"Revolutionary Tool" "Seamless conversations"

Likeliness to Recommend

Pros

Deep R.

Very useful tool and the price is justified.

Likeliness to Recommend

Pros

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Feature Ratings

Content Summarization

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AI assistant that revolutionizes solving problems