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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

400 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Performance Enhancing
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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ChatGPT Reviews

Charlie B.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Enhancing Communication with ChatGPT.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Mainly, ChatGPT stands out due to the fact that it has the ability to comprehend and synthesize text with natural language processing functions on a very high level. This means it may be used mainly in informal discussions and in other conversations and in different spheres of people’s lives, formal and business issues included.

What is your favorite aspect of this product?

ChatGPT is one of the best as it understands the context behind the questions that the user is asking. This is helped by the fact the model is able to interpret tones, sarcasm or proverbs, and hence respond in appropriate manners, hence avoiding any awkwardness to the conversation. This can enrich the experience of a user and also improve different interactions making them much more effective.

What do you dislike most about this product?

Nevertheless, one of the main drawbacks of ChatGPT is the given information’s accuracy, which can sometimes be incorrect. Perhaps its most significant strength is its ability to generate well-structured responses but there are cases when it provides outdated or wrong information for certain tasks which will result in confusion and incorrect result when used in sensitive cases.

What recommendations would you give to someone considering this product?

In my opinion, anyone interested in ChatGPT should look into all these uses of the software to maximize on what it can do. To understand and define opportunities for applying it in practice and in different tasks, one has to differentiate how the model can address certain concerns and requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Igbogbayi S.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2025

It’s was an amazing software to subscribers into

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It’s give access to GPT-4 turbo and also has a built in tools & memory for pro and enterprise tires. It’s also has easy to use and friendly interface.

What is your favorite aspect of this product?

My favorite aspect it’s is the ability to combine multiple powerful tools in one seamless conversation.

What do you dislike most about this product?

I have no dislike of the product because am currently still using it and the features had been great

What recommendations would you give to someone considering this product?

To be clear and specific with your prompt and use steps by steps request for complex tasks. However, utilize built in tools for pro and and enterprise users

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Promise S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.

What do you dislike most about this product?

One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.

What recommendations would you give to someone considering this product?

I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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ChatGPT Reviews

Charlie B.

Enhancing Communication with ChatGPT.

Likeliness to Recommend

Pros

Igbogbayi S.

It’s was an amazing software to subscribers into

Likeliness to Recommend

Pros

Promise S.

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

Pros

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Feature Ratings

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