OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

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ChatGPT Reviews

Bob K.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Enhances Productivity but Algorithm is Biased!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's ability to remember exactly how the chat began has influenced by stay with using CHATGPT. It can understand changing needs of the person behind the keyboard as you progress through and even sometimes go ahead of thoughts especially in email writing.

What is your favorite aspect of this product?

It's ability to integrate with developer toolkits like React and other Javascript frameworks. As someone with some background in Software Engineering, I highly enjoy this feature even during email marketing which is my current job.

What do you dislike most about this product?

The algorithmic bias especially against African culture and wisdom. Additionally, images are not yet very clear as sometimes they are wrongly spelt.

What recommendations would you give to someone considering this product?

Ensure you doublecheck your information especially if it is focused on African literature and wisdom.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Inhibits Innovation

Alioha I.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

I love ChatGPT. It has made my life easier.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I wouldn't know. I use ChatGPT all the time.

What is your favorite aspect of this product?

As an IT professional and trainer, ChatGPT has significantly simplified my workflow, particularly in interpreting complex code. It has become an indispensable tool in my daily life, assisting me with everything from coding and content creation to brainstorming and refining ideas. ChatGPT’s versatility and accessibility have made it an essential part of my routine, empowering me to be more productive and creative in my professional and personal endeavors.

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

The greatest advantage you can gain is learning to fully utilize the wide range of functions ChatGPT offers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohith S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

New AI Evolved

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is simpler to use and easy to understand about its features. Even though it has huge capabilities the user interface is simpler to understand.

What is your favorite aspect of this product?

Its core engine works very fast and responds quicker than other Natural language processing AI. It is easy to integrate with our tools. we have been using in our application which helps me a lot during code correction and providing the better approach of the code.

What do you dislike most about this product?

Sometimes it provides un relevant answers to users it provides a path but in the real time we cant able to find the path shown by ChatGPT so there will be some data inconsistency will be there.

What recommendations would you give to someone considering this product?

ChatGpt helps your company in many different aspects like analyzing your data , providing scalable solutions, and easily integrates with your systems.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Bob K.

Enhances Productivity but Algorithm is Biased!

Likeliness to Recommend

Pros

Cons

Alioha I.

I love ChatGPT. It has made my life easier.

Likeliness to Recommend

Pros

Rohith S.

New AI Evolved

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

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Ease of Implementation

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Product Strategy and Rate of Improvement

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Breadth of Features

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