ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

86

Content Summarization

86

Grammar and Spellcheck

86

Translation

83

Data Analysis

82

Content Editor

81

Customization

80

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

73

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

85

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of Data Integration

80

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Aduragbemi J.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT: Paving a way for the future of AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's the pioneer of It field and made other chatbots better and even provided some of It functionalities for free which made it better than other products in the same field

What is your favorite aspect of this product?

The uniqueness and ability to generate properly based on the prompt input

What do you dislike most about this product?

When you point out an error and it fixes it, it's likely it'll still produce that error again in the future

What recommendations would you give to someone considering this product?

They should go for it because it's a good product

Pros

  • Enables Productivity
  • Unique Features
  • Respectful
  • Helps Innovate

Favour J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Amazing product

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Easy to use integration

What is your favorite aspect of this product?

Code generation

What do you dislike most about this product?

Sometimes it goes off point

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Keenan M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Capable AI with many different functionalities

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

ChatGPT is open source and available to all to use

What is your favorite aspect of this product?

It's open source and can be developed into any application

What do you dislike most about this product?

It's powerful usecases in a world of cyber crime

What recommendations would you give to someone considering this product?

Give it a chance and it might surprise you

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Vendor's Interest First

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