
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Bug Detection
Refactoring
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Vendor Support
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ChatGPT Reviews

Shirisha D.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2025
Wonderful tool
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Very very efficient and convenient
What is your favorite aspect of this product?
Extremely powerful and user-friendly tool
What do you dislike most about this product?
I don't dislike anything...only I guess higher version price should be less
What recommendations would you give to someone considering this product?
I would say just go for it
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Oliver T.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
OpenAI needs to put humanity before profits.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT has many exceptional models, o3 in particular, but needs to return to its original purpose of benefiting all humanity.
What is your favorite aspect of this product?
As per all other frontier models at this time, it works great at both coding and natural language.
What do you dislike most about this product?
Reduction in safety guidelines, dishonest messaging that agentic AI systems won't result in mass layoffs, and a lack of existential risk mitigation.
What recommendations would you give to someone considering this product?
Don't give Sam Altman your money, he'll use it to collapse society.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Less Inspiring
- Less Caring
- Vendor's Interest First
Please tell us why you think this review should be flagged.

Jideofor N.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted May 2025
It’s a great software that improves productivity
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
IDE plugin
What is your favorite aspect of this product?
Smartness, processing information
What do you dislike most about this product?
Slow at times
What recommendations would you give to someone considering this product?
Know how to prompt effectively?
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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