ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Oluwatosin P.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Specific and interesting

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has a good user interface. It provides a detailed explanation of every question asked. ChatGPT is friendly and always eager to teach.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is that it saves my data once I input it and when I ask further questions, It uses that data of mine to answer and the answers are always great

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

ChatGPT is the best and I highly recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yamini P.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Smart and Helpful, But Needs Real-Time Updates

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT feels more natural and engaging compared to other AI tools. It understands context well, keeps conversations flowing, and adapts to different tones, making interactions feel less robotic. Unlike some AI that gives generic replies, ChatGPT provides detailed and thoughtful responses. Plus, it’s super versatile whether you need help with tech issues, writing, or brainstorming, it’s got you covered.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is how natural and conversational it feels. It doesn’t just spit out robotic answers it actually understands context, adapts to my tone, and makes interactions smooth and engaging. Whether I’m troubleshooting an issue, drafting an email, or just bouncing around ideas, it feels like having a smart assistant who’s always ready to help.

What do you dislike most about this product?

The biggest drawback is that ChatGPT doesn’t have real-time awareness or access to live data unless I manually search for updates. Sometimes, I need the latest information, and it would be great if it could pull in real-time results seamlessly. Also, while it's usually accurate, occasional misinterpretations or overly cautious responses can be a bit frustrating.

What recommendations would you give to someone considering this product?

If you're thinking about using ChatGPT, go for it! It’s like having a helpful assistant who can brainstorm, troubleshoot, and draft content whenever you need. Just keep in mind that it doesn’t always have real-time updates, so double-check anything time-sensitive. The key is to be clear with your questions the more details you give, the better the answers. Overall, it’s a super handy tool that makes life easier in so many ways!

Pros

  • Continually Improving Product
  • Enables Productivity
  • Caring
  • Saves Time

Abhishek S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful AI with Room for Improvemen

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its advanced language understanding, context retention, and versatility across tasks like coding, writing, and problem-solving. Its fine-tuning capabilities, broad knowledge base, and conversational depth set it apart from traditional assistants like Siri or Alexa. Additionally, continuous updates and integration with external tools enhance its functionality beyond basic chatbot models.

What is your favorite aspect of this product?

Its ability to provide context-aware, human-like conversations and assist with complex problem-solving across various domains.

What do you dislike most about this product?

Limited real-time internet access and occasional inaccuracies in responses.

What recommendations would you give to someone considering this product?

Understand its strengths in language processing, coding, and problem-solving, but verify critical information. Use it as an assistant, not a sole source of truth, and explore integrations for enhanced functionality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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