ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Keenan M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Capable AI with many different functionalities

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

ChatGPT is open source and available to all to use

What is your favorite aspect of this product?

It's open source and can be developed into any application

What do you dislike most about this product?

It's powerful usecases in a world of cyber crime

What recommendations would you give to someone considering this product?

Give it a chance and it might surprise you

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Vendor's Interest First

Samuel O.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

A very fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its AI is more refined and accurate than others.

What is your favorite aspect of this product?

The fact that I can confidently use it as a writing and coding assistant

What do you dislike most about this product?

The more task or more complex the prompt seems the stupider it gets

What recommendations would you give to someone considering this product?

I'd suggest you get this product immediately

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Celia Mary A.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Effective, easy to use product..

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is more effective, user friendly, regains the previous content.

What is your favorite aspect of this product?

It is easy to use.

What do you dislike most about this product?

Don't have any dislike so far.

What recommendations would you give to someone considering this product?

It mitigates the time spent on unproductive internet searches.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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