ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

DIWAKAR B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Easy to use and provides very clear solution

What is your favorite aspect of this product?

Easy to give prompt and get faster response

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Use it for any type of use case.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT ha a voice conversation and also u can ask about the photos details and more information you need to know

What is your favorite aspect of this product?

It can access the documents you ask for within Microsoft sec for answers ur need

What recommendations would you give to someone considering this product?

It's has a user-friendly interface and can store or delete your history as you wish

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vinicius G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Nice product, but sometimes disappointing.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It's easy to get ready to use it.

What is your favorite aspect of this product?

Its minimalistic approach.

What do you dislike most about this product?

Too many made-up answers.

What recommendations would you give to someone considering this product?

Please, use it with responsibility.

Pros

  • Effective Service
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Helps Innovate

Cons

  • Less Fair
  • Under Delivered
  • Less Transparent

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