ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Zeel P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Cool product to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

I have tried other products but I found that OpenAI is better in content related tasks

What is your favorite aspect of this product?

Content generation, understanding relationships between data, etc

What do you dislike most about this product?

I feel for coding related task there is a chance to get more matured

What recommendations would you give to someone considering this product?

It is definitely a good product to enhance productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nizamudeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Powerful and intuitive, but room for growth.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its user-friendly interface, adaptability, versatile functionality across tasks, and integration capabilities for enhanced productivity.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility—it can assist with everything from answering complex questions and generating creative content to debugging code and offering personalized solutions.

What do you dislike most about this product?

What I dislike most about ChatGPT is its occasional limitations in retaining long-term context and providing nuanced answers in highly specific or niche domains. Not creating logos/images as per instructions. Lacking in Website and Mobile App Screen designs.

What recommendations would you give to someone considering this product?

For someone considering ChatGPT, I’d recommend exploring its versatility for tasks like content creation, problem-solving, and learning. Start with a clear understanding of its capabilities and limitations, and consider your specific needs to determine if its features align well with your goals.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Adriel O.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

AI leader, no doubt. But it could be greater.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its voice modes, multilingual, are unmatched.

What is your favorite aspect of this product?

Voice modes, canvas, deep search, web search, and personalized GPTs.

What do you dislike most about this product?

Limitation of requests per LLMs while paying a subscription, only 20 on search, seems low... Advanced voice mode was promised, and I waited 4 months for it. Memory was useful, but low window of context.

What recommendations would you give to someone considering this product?

Decide on why you will use it, but premium is a must. Unfortunately, you have limited uses per model, so don't waste them on stupid easy prompts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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