ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Rafael M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

intelligent but with contextual limitations

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The understanding and the natural response it adapts well in various scenarios, chat gpt has been improving every day more

What is your favorite aspect of this product?

The assertiveness in the answers and the efficiency in helping with complex tasks is what attracts me a lot

What do you dislike most about this product?

Sometimes he gives some inaccurate answers when the subject is very specific, lack of real-time data

What recommendations would you give to someone considering this product?

It's great for quick ideas, always match the information with human verification, explore all versions

Pros

  • Continually Improving Product
  • Caring
  • Saves Time
  • Respectful

Marcos F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Intuitive, simple, a great tool

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

concise response, returns equivalent to expected and even better

What is your favorite aspect of this product?

response time and availability, in addition to the general scope of matters covered

What do you dislike most about this product?

I don't have anything in mind that could discredit

What recommendations would you give to someone considering this product?

It goes beyond expectations, covers all categories, I recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raghava S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

My go to information provider

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Vast libraries of data and 4.0 is up to date and ability to link external plugins help completing the task much easier While other products focus on single type of problem chatgpt focuses on multiple problems Its ability to remember past conversations and drive the solution basis that is commendable

What is your favorite aspect of this product?

Ability to attach external plugins.

What do you dislike most about this product?

Response is slower compared to peers

What recommendations would you give to someone considering this product?

Improve the the ui of the product and should have corporate solutions for 50-100 users

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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