ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Roystin D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Our daily companion towards innovative writing

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

easy to sign in, more accurate information

What is your favorite aspect of this product?

its' free and I don't need to spend my money

What do you dislike most about this product?

Nothing comes to my mind

What recommendations would you give to someone considering this product?

This product needs no recommendation, everyone would love to have a writing assistant and when compared to other products available out there, chat gpt is more reliable

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Francis M.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

versatile, insightful, adaptive and knowledgeable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its adaptability to different tones and contexts, ability to generate detailed and creative responses, broad general knowledge, and integration of tools like web browsing and code execution. Its conversational design emphasizes natural engagement, making interactions feel fluid and intuitive, while its ability to learn user preferences over time enhances personalized assistance.

What is your favorite aspect of this product?

My favorite aspect is adaptability : it is rewarding to tailor responses to different tones, contexts, and user needs, creating personalized and meaningful interactions. It feels like collaborating dynamically with users.

What do you dislike most about this product?

Its responses depend on the quality of the input it receive, miscommunication or unclear instructions can reduce effectiveness. It also don’t always have access to real-time updates without the browser tool, which can limit discussions on breaking news or rapidly evolving topics.

What recommendations would you give to someone considering this product?

1. Be clear and specific with your prompts. 2. Try it for many tasks to see its versatility. 3. Use tools like browsing and coding for advanced needs. 4. Ask follow-up questions to refine results. 5. Double-check outputs for accuracy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yeny J.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Versatile AI with Room for Improvements!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out because it can provide clear, natural conversations on a wide range of topics. Built on advanced technology, it understands and responds in a way that feels more human-like. Unlike other chatbots, ChatGPT learns from user feedback and can handle both simple and complex questions, making it a flexible and useful tool for many purposes.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to understand and respond to a wide range of topics in a natural, conversational way. It can adapt to different types of queries, whether they're simple or complex, making interactions feel more engaging and useful.

What do you dislike most about this product?

One limitation of ChatGPT is that it can sometimes generate incorrect or overly vague responses, especially for more complex or niche topics. While it aims to be accurate, it doesn't always have up-to-date information or deep expertise in every area, which can be frustrating at times.

What recommendations would you give to someone considering this product?

I’d recommend trying ChatGPT for a variety of tasks like brainstorming, learning new topics, or getting quick answers. It’s especially useful for general inquiries, but for highly specialized or critical information, it’s best to cross-check with other sources. Experiment with different question styles to see how it adapts to your needs.

Pros

  • Enables Productivity
  • Helps Innovate
  • Inspires Innovation
  • Includes Product Enhancements

Cons

  • Slower Product Innovation
  • Less Reliable
  • Commodity Features

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