ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Laura V.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Great for code generation!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its conversational style, allowing real-time, interactive assistance across a wide range of programming tasks. Unlike other tools, it supports many languages, offers context-aware explanations, and adapts to user preferences, making it a versatile and flexible coding companion.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its conversational nature, which allows for a more interactive and personalized coding experience. You can ask follow-up questions, get explanations, and refine code suggestions in real time, making it feel like a true coding assistant. This adaptability makes it easier to learn, debug, and optimize code without switching between multiple tools or resources.

What do you dislike most about this product?

What I dislike most about ChatGPT is its lack of native IDE integration, which means you can’t seamlessly get real-time code suggestions or assistance directly within your development environment. This requires extra steps, like copying and pasting code, which can disrupt the workflow. Additionally, it sometimes struggles with complex, niche programming issues, offering generic or less accurate suggestions in these cases.

What recommendations would you give to someone considering this product?

I’d recommend ChatGPT to anyone looking for an interactive, versatile coding assistant that can help with everything from generating code to explaining concepts. It’s particularly useful for beginners who need quick clarifications and intermediate developers looking to optimize or refactor code. However, if you rely heavily on real-time IDE integration, you might want to consider other tools, as this is a key feature currently missing. Lastly, be ready to review and refine suggestions, especially for more complex or highly specialized tasks.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Cons

  • Security Frustrates

Vaibhav J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Ease of usability

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It not only helps with text information but provides statistic data also like numbers, percentage, rate, ration etc

What is your favorite aspect of this product?

User friendly UI/UX and it supports multi language

What do you dislike most about this product?

Performance speed when numbers of questions are searched

What recommendations would you give to someone considering this product?

Use GPT-4 version for better results

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Helps Innovate

chitranshu k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

The Ultimate ChatGPT Review

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is able to remember past conversations that allowing it to offer more personalized responses and keep track of long-term projects

What is your favorite aspect of this product?

My favourite aspect of ChatGPT is its versatility, whether for work, problem-solving, or casual chats, it adapts to your needs. And it constantly improves, offering more accurate and relevant responses with each update.

What do you dislike most about this product?

One downside of ChatGPT is its lack of real-time information and potential inaccuracies on niche topics.

What recommendations would you give to someone considering this product?

ChatGPT is continually improving, so you can expect more accurate responses as time goes on.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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