ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Gulsan P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Seamless Content and Support Solution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Quick access to information on any topic, ideal for digital marketers. Powerful tool for generating high-quality content effortlessly.

What is your favorite aspect of this product?

Instant customer support replies. Easy to use with seamless integration.

What do you dislike most about this product?

Limited free version restricts features and answers. Inaccurate information on certain topics; not fully reliable.

What recommendations would you give to someone considering this product?

Instant and responsive customer support for a smooth experience. Easy integration and frequent usability make it highly efficient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service

Oreofe A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Ease of use but not 100% there yet.

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

The pioneering pace in the field, seeing as they had the edge in terms of early adoption and implementation.

What is your favorite aspect of this product?

The product is overall solid, and I believe my favorite is the easy API implementation for a good library of languages and software.

What do you dislike most about this product?

Nothing really, but like most tools, there's still room for improvement, and I know in the near future the perfect AI would be made available.

What recommendations would you give to someone considering this product?

I would highly recommend ChatGPT, for a number of reasons but majorly for how easily it integrates into solutions.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Client's Interest First
  • Transparent

Vinod P.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool, even better with paid version

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has knowldege across various subjectds and domains this makes it ideal tool for generalized AI search. You can ask questions from any domain and will get almost always an accurate response. It also take context from the previously asked questions making the response more curated and customized.

What do you dislike most about this product?

While ChatGPT gives response of all the domain and subject questions, it lacks depth in the response. For instance, coding related questions ChatGpt gives correct response but when you go in more depth to solve your issues, it starts giving inaccurate response and this wastes lot of time.

What recommendations would you give to someone considering this product?

I recommend to go for ChatGPT as it will give answer to your queries really fast and will save your time searching on the internet. If you are willing to pay for the paid version then you will get these benefits along with more andcaned AI engine. But pricing it too high and for most of the use cases the free version will suffice. Also if you are looking to go in depth in any domain or subject then you should opt for dedicated AI in that subject as ChatGPT may not be accurate. But ChatGPT will always be you go to tool for any AI related searches and I do recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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