ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Kofi Derrick A.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

ChatGPT is a useful AI tool mainly in writing.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Similar products like Gemini and perplexity give shorter outputs especially in prompts of long articles. Over my months of experience also, I discovered that perplexity gives a more natural writing with photo effects unlike the ChatGPT.

What is your favorite aspect of this product?

My favourite aspect of ChatGPT is the document upload feature. It helps me easily upload my thesis paper for quick analysis and summary generation

What do you dislike most about this product?

I feel ChatGPT is "biased". Biased in a sense that if ChatGPT is prompted to generate an African story, for instance, the output is mostly narrowed to rural areas with less developed settings and signs of poverty. This is not the case for foreign or European countries. This is to say the ChatGPT tool is sometimes limited to knowledge and operate within the data capacity with which it was built.

What recommendations would you give to someone considering this product?

I would highly recommend ChatGPT to anyone who wants to refine their writeups, write an article or blog, do research and analyze content of their essays or papers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Akash S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Best coding helper ever

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is far more intuitive and provides accurate results 99.99% of time than any other AI coding tools out there

What is your favorite aspect of this product?

The ability to explain any code with little input from user

What do you dislike most about this product?

The assumptions that ChatGPT makes when enough detail isn't provided, it should ask relevant questions

What recommendations would you give to someone considering this product?

GO FOR IT totally

Pros

  • Helps Innovate
  • Reliable
  • Saves Time
  • Includes Product Enhancements

Zeel P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Cool product to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

I have tried other products but I found that OpenAI is better in content related tasks

What is your favorite aspect of this product?

Content generation, understanding relationships between data, etc

What do you dislike most about this product?

I feel for coding related task there is a chance to get more matured

What recommendations would you give to someone considering this product?

It is definitely a good product to enhance productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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