ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

HARSHITA Y.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

My helper software ... that increase my efficiency

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Code error detection and the ways chatgpt reply is great , more readable and satisfied

What is your favorite aspect of this product?

Code detection

What do you dislike most about this product?

If some things I stuck then if I ask chatgpt more than 3-4 times even providing more details query still it give same response again and again

What recommendations would you give to someone considering this product?

It is very efficient , increase your efficiency and also help to learn more things easily and effectively

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Joseph O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful Efficient Human Assistant Tool

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It feels more conversational and context-aware than other tools I’ve tried.

What is your favorite aspect of this product?

It helps me brainstorm and code faster: like a thinking partner.

What do you dislike most about this product?

Sometimes the answers sound confident but aren’t always accurate or up-to-date.

What recommendations would you give to someone considering this product?

Treat it like a smart assistant, not a search engine; ask follow-ups, give context, and double-check important info.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victor O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful Assistive Tool

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

A smooth, user-friendly chat interface.

What is your favorite aspect of this product?

Debugging code

What do you dislike most about this product?

It occasionally hallucinates

What recommendations would you give to someone considering this product?

Use clear, step-by-step instructions - the more structured your input, the better the results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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