ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Hariharan S.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Highly versatile and Powerful

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

1. Versatile Use Cases 2. Seamless Integration 3. Accessibility 4. Context Awareness 5. Constant Evolution 6. Multi Model Capabilities

What is your favorite aspect of this product?

One of the most impressive aspects of ChatGPT is its versatility. It adapts to a wide range of tasks, such as answering questions, coding, brainstorming ideas, generating creative content, and even providing personalized assistance. This flexibility, combined with its ability to integrate tools like real-time browsing or code execution, makes it an incredibly powerful assistant for both personal and professional use.

What do you dislike most about this product?

A common drawback of ChatGPT is its occasional lack of precision or accuracy when handling complex or highly specialized queries. While it performs exceptionally well in many contexts, it can sometimes provide outdated, incorrect, or overly generic information, especially if the query goes beyond its training or current tool capabilities.

What recommendations would you give to someone considering this product?

1. Define your use Case 2. Leverage its Customization 3. Integrate Available Tools 4. Be Specific and Clear 5. Use it as a Collaborative Assistant

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Adedayo E.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic functionality but is a bit costly

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Comparing ChatGpt with other products like Claude, Gemini, and Copilot, it has great features for creating code and high-quality content for blogs, websites, and likewise for social media post

What is your favorite aspect of this product?

Its ability to create engaging social media contents

What do you dislike most about this product?

Poor image generative function and too expensive monthly subscription

What recommendations would you give to someone considering this product?

Despite ChatGPT little shortfalls, it is still a great assistance tool that helps in creating quality content for social media posts, drafting emails, writing blog content and, sales page and likewise creating essays or brainstorming ideas.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tuot N.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use. Best AI.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in conversational depth, user customization, integration flexibility, multimodal capabilities, contextual memory, and continuous AI advancements.

What is your favorite aspect of this product?

My favorite aspect is its ability to engage naturally, solve problems creatively, and adapt responses based on user preferences and context.

What do you dislike most about this product?

Its limitations in handling real-time updates and occasional difficulty interpreting nuanced or ambiguous user inputs can be slightly frustrating.

What recommendations would you give to someone considering this product?

ChatGPT is great for answering questions, brainstorming, and learning. It's ideal for creative projects, quick research, or enhancing productivity. Be clear in your requests to get the best results!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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