ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Francis M.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

versatile, insightful, adaptive and knowledgeable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its adaptability to different tones and contexts, ability to generate detailed and creative responses, broad general knowledge, and integration of tools like web browsing and code execution. Its conversational design emphasizes natural engagement, making interactions feel fluid and intuitive, while its ability to learn user preferences over time enhances personalized assistance.

What is your favorite aspect of this product?

My favorite aspect is adaptability : it is rewarding to tailor responses to different tones, contexts, and user needs, creating personalized and meaningful interactions. It feels like collaborating dynamically with users.

What do you dislike most about this product?

Its responses depend on the quality of the input it receive, miscommunication or unclear instructions can reduce effectiveness. It also don’t always have access to real-time updates without the browser tool, which can limit discussions on breaking news or rapidly evolving topics.

What recommendations would you give to someone considering this product?

1. Be clear and specific with your prompts. 2. Try it for many tasks to see its versatility. 3. Use tools like browsing and coding for advanced needs. 4. Ask follow-up questions to refine results. 5. Double-check outputs for accuracy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yeny J.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Versatile AI with Room for Improvements!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out because it can provide clear, natural conversations on a wide range of topics. Built on advanced technology, it understands and responds in a way that feels more human-like. Unlike other chatbots, ChatGPT learns from user feedback and can handle both simple and complex questions, making it a flexible and useful tool for many purposes.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to understand and respond to a wide range of topics in a natural, conversational way. It can adapt to different types of queries, whether they're simple or complex, making interactions feel more engaging and useful.

What do you dislike most about this product?

One limitation of ChatGPT is that it can sometimes generate incorrect or overly vague responses, especially for more complex or niche topics. While it aims to be accurate, it doesn't always have up-to-date information or deep expertise in every area, which can be frustrating at times.

What recommendations would you give to someone considering this product?

I’d recommend trying ChatGPT for a variety of tasks like brainstorming, learning new topics, or getting quick answers. It’s especially useful for general inquiries, but for highly specialized or critical information, it’s best to cross-check with other sources. Experiment with different question styles to see how it adapts to your needs.

Pros

  • Enables Productivity
  • Helps Innovate
  • Inspires Innovation
  • Includes Product Enhancements

Cons

  • Slower Product Innovation
  • Less Reliable
  • Commodity Features

Samson M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out through its blend of versatility, user-friendliness, advanced contextual understanding, and ongoing innovation. It caters to both casual users and professionals by balancing accessibility with powerful capabilities, while its ethical and transparent design ensures a safe and reliable user experience.

What is your favorite aspect of this product?

One aspect of ChatGPT i appreciate is its versatility. It can adapt to a wide range of tasks, such as answering questions, assisting with creative writing, providing technical help, brainstorming ideas, and even holding casual conversations.

What do you dislike most about this product?

The product is not able to generate image directly.

What recommendations would you give to someone considering this product?

Highly recommended.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Client Friendly Policies

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