ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Anadu G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A powerful AI tool with exceptional versatility.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its ability to engage in nuanced conversations, generate high-quality content, and adapt to various industries efficiently.

What is your favorite aspect of this product?

It's ease of use and ability to provide instant, well-structured responses on a wide range of topics.

What do you dislike most about this product?

Limitations in remembering past interactions across different conversations.

What recommendations would you give to someone considering this product?

Understand its strengths and limitations—great for research, writing, and ideation, but always verify factual accuracy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Igbogbayi S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2025

It’s was an amazing software to subscribers into

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It’s give access to GPT-4 turbo and also has a built in tools & memory for pro and enterprise tires. It’s also has easy to use and friendly interface.

What is your favorite aspect of this product?

My favorite aspect it’s is the ability to combine multiple powerful tools in one seamless conversation.

What do you dislike most about this product?

I have no dislike of the product because am currently still using it and the features had been great

What recommendations would you give to someone considering this product?

To be clear and specific with your prompt and use steps by steps request for complex tasks. However, utilize built in tools for pro and and enterprise users

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Chiezie Arthur E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Accelerated innovation

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is more intuitive at the kind of output generated.

What is your favorite aspect of this product?

Code generation and debugging

What do you dislike most about this product?

The generated picture at times doesn't look natural but I like that it's been improved upon

What recommendations would you give to someone considering this product?

It is quite an exceptional product that can enhance productivity in multiples.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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