ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Nitin M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use but needs Improvements

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Vast community and availability of utility packages ready made created by different developers.

What is your favorite aspect of this product?

Ease of access, hassle free customisation.

What do you dislike most about this product?

While developing code it relies on websites instead of coding books or articles that makes few syntactic errors in code generated

What recommendations would you give to someone considering this product?

Value for Money

Pros

  • Reliable
  • Performance Enhancing
  • Fair
  • Helps Innovate

Juhil S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Very easy to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

very easy to use, even first-timers will find it easy.

What is your favorite aspect of this product?

it does not share any incorrect or misleading information

What do you dislike most about this product?

As i said earlier, sometimes it crashes when you provide very long context.

What recommendations would you give to someone considering this product?

go and make the task easier to perform

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Tushar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Enhancing productivity and business value

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The correctness of ChatGPT is unmatched. It is highly accurate for code generation, compared to alternatives like Google Gemini and Meta AI. It even works wonderfully with complex applications with large codebase. For creative writing tasks, ChatGPT offers innovative ideas and unique take on the topic given.

What is your favorite aspect of this product?

My favorite feature of ChatGPT is that it keeps track of our previous responses and generates the next response based on the feedbacks given in previous response. This back and forth communication is human like and very personalized. It greatly helps in meeting the exact requirements of the task and generate the most appropriate response. ChatGPT maintains the context of the problem really well throughout the conversation.

What do you dislike most about this product?

The dislike that sometimes ChatGPT creates false positives for coding tasks and research topics. It gives incorrect response with such confidence that it can be often misleading. Thus, it is important to cross verify it's responses instead of blindly following without any fact check.

What recommendations would you give to someone considering this product?

From my personal usage experience, I highly recommend ChatGPT for generating code, creative content writing, generating ideas for business, It can assist in almost anything but I advice to clearly define your use case before using ChatGPT professionally. It will be a very valuable resource if you have clear requirements and instructions to follow. Just note that since ChatGPT doesn't have access to real-time data, it will not perform as expected in specific use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

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