ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

78

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

78

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Rosemary R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Chatgpt is an helpful coding partner to have.

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Its versatility and general capability is what sets it apart from every other generative AI ( artificial intelligence ) tool at this point in time. Its ability to be helpful in a variety of ways including but not limited to code translations, code documentations and analysis, unit testing , code refactoring among other areas is simply unprecedented.

What is your favorite aspect of this product?

I have used Chatgpt several times to hunt for code errors and its ability to highlight possible issues and errors in my code is impressive. Personally, this is what I like best about Chatgpt as it relates to my team's software development process at work.

What do you dislike most about this product?

As good as Chatgpt is, it comes with a lot of baggages . One of its clear baggage is with the quality of code it generates. Code generated by Chatgpt do not adhere to known industry standards and tends to be difficult to read or maintain, leading to longer development cycles.

What recommendations would you give to someone considering this product?

When using Chatgpt in the software development process, it is vital to create room for some of the inconveniences it will likely create , especially as it relates to proprietary code.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Anant U.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use LLM

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Accurate mathematics and image creation

What is your favorite aspect of this product?

Image generation using dall-e

What do you dislike most about this product?

Less accuracy with the low-cost version of chatbot 3.5 turbo.

What recommendations would you give to someone considering this product?

Try to crosscheck your needs with the accuracy of any specific function.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ansh K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Good to go

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It's ability to find out the answer very quickly and with vast example

What is your favorite aspect of this product?

The continuity of providing the factual answer

What do you dislike most about this product?

Nothing specific

What recommendations would you give to someone considering this product?

A good to go product would save a lot of time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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