ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Aarya J.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Satisfied by using ChatGPY

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Quality of answers, global acceptance, and the fact that it's ahead in the race

What is your favorite aspect of this product?

The plethora of features

What do you dislike most about this product?

Voice related features

What recommendations would you give to someone considering this product?

Be mindful of token size

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Promise S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.

What do you dislike most about this product?

One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.

What recommendations would you give to someone considering this product?

I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael K.

  • Role: Operations
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful Conversational AI, Prompt with Caution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The language understanding, and overall tone and purpose are unique 👍🏽

What is your favorite aspect of this product?

My favorite aspect is its ability to understand and respond to natural language inputs in a conversational manner, making interactions feel more human-like and intuitive.

What do you dislike most about this product?

One potential drawback is the risk of generating inaccurate or biased information, which can impact reliability and trustworthiness. Also, limitations in understanding context or nuances can sometimes lead to responses that don't fully meet user needs.

What recommendations would you give to someone considering this product?

Go for it! 👍🏽 Also, ensure you learn how to prompt chatGPT to get the best results. TIPS: You can ask chatGPT to teach you how to write better prompts 😉

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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