ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

William P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Interact with you and answer your questions.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

This tool is distinguished from others by its ability to process natural language because it uses a combination of natural language processing techniques and machine learning to understand and answer questions, allowing for more natural and human interaction.

What is your favorite aspect of this product?

Its ability to customize is highly appreciated; I can adjust the chatbot interface and behavior according to my needs and preferences.

What do you dislike most about this product?

If I have no experience in using chatbots or advanced technical programming skills, it can be difficult to use.

What recommendations would you give to someone considering this product?

I definitely recommend it because it allows the chatbot to adapt to the needs and preferences of each requirement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maryam A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Provides useful answers.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT has the ability to comprehend the context of a discussion and react appropriately. In order to keep coherence and continuity in a conversation, you might recollect prior knowledge. With its extensive knowledge base, ChatGPT is able to offer well-informed responses in a variety of subjects, including science, technology, culture, and entertainment.

What is your favorite aspect of this product?

I like ChatGPT, it can use input text to produce logical and contextualized responses. You can participate in discussions, understand and respond to queries and impart knowledge on a wide range of topics.

What do you dislike most about this product?

Because ChatGPT is trained on real-world data, biases inherent in that data may be reflected in it, and occasionally exacerbated. In some circumstances, this may result in biased or incorrect reactions.

What recommendations would you give to someone considering this product?

I suggestChatGPT is adaptable, it can handle a wide range of topics and discussion styles. It can be configured to communicate officially or informally, depending on each need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rosemary R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Chatgpt is an helpful coding partner to have.

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Its versatility and general capability is what sets it apart from every other generative AI ( artificial intelligence ) tool at this point in time. Its ability to be helpful in a variety of ways including but not limited to code translations, code documentations and analysis, unit testing , code refactoring among other areas is simply unprecedented.

What is your favorite aspect of this product?

I have used Chatgpt several times to hunt for code errors and its ability to highlight possible issues and errors in my code is impressive. Personally, this is what I like best about Chatgpt as it relates to my team's software development process at work.

What do you dislike most about this product?

As good as Chatgpt is, it comes with a lot of baggages . One of its clear baggage is with the quality of code it generates. Code generated by Chatgpt do not adhere to known industry standards and tends to be difficult to read or maintain, leading to longer development cycles.

What recommendations would you give to someone considering this product?

When using Chatgpt in the software development process, it is vital to create room for some of the inconveniences it will likely create , especially as it relates to proprietary code.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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