ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Uday B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT is best code generation tool ever .

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Efficient code generation and code debugging. Chatgpt efficiently indentify erros and refactors code. The chatgpt is preety accurate then other models

What is your favorite aspect of this product?

Code generation, errors identification and code refactoring

What do you dislike most about this product?

Some time it stuck in middle i need to refresh the window again to make it work.

What recommendations would you give to someone considering this product?

Chatgpt is Good for code generation and debugging. It's efficiently identify errors and refactors code accurately and solves error

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alfred N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Must have 2025

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural, fluid conversations, broad knowledge base, and adaptability. It offers personalized tone and style, seamlessly shifting between tasks like writing, technical explanations, and coding. With its engaging personality and continuous updates, ChatGPT delivers a versatile, enjoyable experience that sets it apart from other AI tools.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to adapt to various conversation styles and provide tailored responses. Whether it's offering detailed explanations, brainstorming creative ideas, or engaging in casual, playful chat, it can seamlessly switch between tasks. The combination of versatility, natural conversation flow, and the ability to understand context makes it feel less like interacting with a machine and more like having a meaningful, human-like conversation. It’s this blend of intelligence and engagement that makes ChatGPT truly stand out for me.

What do you dislike most about this product?

I find that sometimes OpenAI's models struggle with maintaining context over longer conversations, which can lead to irrelevant or repetitive responses. Additionally, while it provides a wide range of information, it may not always have the most up-to-date details, particularly on rapidly evolving topics like news or tech developments.

What recommendations would you give to someone considering this product?

For someone considering OpenAI's product, I would recommend trying it out for a variety of tasks to see how it fits your needs, whether it’s for writing, research, or general assistance. Be mindful of its limitations, such as occasional context loss and the need for fact-checking in certain cases. If you're working on complex or specialized topics, it’s a good idea to cross-check the information. Lastly, make sure to experiment with different prompts to get the most accurate and useful responses.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nisha S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT: Accuracy and Reliability

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT apart from other similar products is its impressive accuracy. It consistently provides precise and reliable responses, making it a standout choice.

What is your favorite aspect of this product?

ChatGPT is an amazing tool that helps with everyday tasks. It can create captions, write code and text, and even solve Excel problems. It's truly incredible if you know how to ask the right questions!

What do you dislike most about this product?

Sometimes the information given by ChatGPT is outdated.

What recommendations would you give to someone considering this product?

ChatGPT has all the solutions to daily life problems. ChatGPT understands prompts very easily and delivers better result

Pros

  • Performance Enhancing
  • Trustworthy
  • Fair
  • Appreciates Incumbent Status

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