ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Pratik K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Impressive Features, but Room for Improvement

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is designed to engage in nuanced, context-aware conversations and can adapt its responses based on user tone and preferences.

What is your favorite aspect of this product?

One of the best aspects of ChatGPT is its versatility.

What do you dislike most about this product?

There is nothing to dislike this product.

What recommendations would you give to someone considering this product?

I will recommend everyone to consider this product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Om D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Versatile and powerful, but occasional inaccuracie

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Easy to use

What is your favorite aspect of this product?

ChatGPT's best aspect is its ability to generate human-like responses and assist with a wide range of tasks, from coding to content creation, making it highly versatile and efficient.

What do you dislike most about this product?

Nothing All are good in chatgpt

What recommendations would you give to someone considering this product?

Nothing All are good in chatgpt

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Keagan W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Love it, It really has changed how i view AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

o, while other AI products might focus on specific areas (e.g., customer service bots, or more domain-specific tools), ChatGPT’s versatility and focus on conversation make it stand out in its space.

What is your favorite aspect of this product?

The variety of topics I get to discuss with it.

What do you dislike most about this product?

While Chatgpt can simulate empathy and respond in a way that’s supportive, It doesn't truly “feel” or fully understand emotions the way humans do. That can make the responses sometimes seem less genuine, especially in very sensitive contexts.

What recommendations would you give to someone considering this product?

Keep in mind that while conversations with ChatGPT are private, it's always a good idea not to share sensitive personal data, just as you would be cautious with any online tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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