
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Refactoring
Bug Detection
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
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ChatGPT Reviews

Ashutosh J.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2024
Easy and flexible
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is designed to be versatile and adaptable to various use cases, ranging from casual conversation to more specialized tasks such as customer support, education, or entertainment. Its flexibility allows it to cater to different user needs and preferences.
What is your favorite aspect of this product?
one notable aspect of ChatGPT that many users appreciate is its ability to generate contextually relevant and engaging responses in natural language.
What do you dislike most about this product?
I don't dislike anything about ChatGPT
What recommendations would you give to someone considering this product?
Since ChatGPT generates responses based on its training data and algorithms, it's essential to verify the accuracy of the information it provides, especially for critical or sensitive matters.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.

Rudraksh A.
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Best AI product in the market
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Their AI models perform the best.
What is your favorite aspect of this product?
The results of the queries are quite detailed and correct.
What do you dislike most about this product?
Hallucination
What recommendations would you give to someone considering this product?
Must needed product in 21st century.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Paul A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2025
Efficient and cost effective
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is designed to flow like a natural conversation, it was programmed to remember context from earlier in the chat to give responses that feel more human, coherent, and personalized.
What is your favorite aspect of this product?
It’s not just for Q&A. People use ChatGPT for writing, brainstorming, coding, image generation, learning, analysis, and even task automation. It is Versatile
What do you dislike most about this product?
Occasional “confident” wrong answers. It tends to agree with personal suggestions thrown its way, though it builds on suggestions, I feel it should be more critical.
What recommendations would you give to someone considering this product?
1. Be clear about your goals. Think about what you want from it; writing help, brainstorming, tutoring, coding support, summarizing, etc. You’ll get the most value if you use it intentionally instead of just casually chatting. 2. Give clear, detailed prompts. The more context you provide, the better the responses. Example: “Write a friendly marketing email to promote my new fitness app to busy working parents” works much better than “Write a marketing email.” 3. Treat it like a collaborator. You can ask it to revise, dig deeper, simplify, expand, or switch tone. Iteration is where ChatGPT shines.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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