ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Katie P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Problem solving with ChatGPT

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is unique since it allows us to express our creativity as we see fit. According to history with it, it remembers our answers and the style we like.

What is your favorite aspect of this product?

I enjoy it because it gives me the impression that any challenging task can be completed with ease.

What do you dislike most about this product?

I have enjoyed it thus far, so nothing.

What recommendations would you give to someone considering this product?

If you are planning to go with it, then make sure you do not get yourself habituated to it. That will make you lose your creativity for work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Inhibits Innovation

Alina D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Revolutionizing human-AI interaction

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Covering diverse topics with up-to-date information.

What is your favorite aspect of this product?

It is extraordinary because it can assist with many different things, whether it is creative writing or technical work like programming.

What do you dislike most about this product?

Sometimes it provides answers that are repetitive or generic.

What recommendations would you give to someone considering this product?

To improve the AI, correct or direct it when it is not on the right path.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Briton O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful AI Code Generator

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It engages naturally in discussions, often indistinguishable from human responses

What is your favorite aspect of this product?

It can understand text, images, files and can generate images

What do you dislike most about this product?

Limited memory on free plan

What recommendations would you give to someone considering this product?

To unlock full features upgrade to GPT-4.5

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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