ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Bob K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Enhances Productivity but Algorithm is Biased!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's ability to remember exactly how the chat began has influenced by stay with using CHATGPT. It can understand changing needs of the person behind the keyboard as you progress through and even sometimes go ahead of thoughts especially in email writing.

What is your favorite aspect of this product?

It's ability to integrate with developer toolkits like React and other Javascript frameworks. As someone with some background in Software Engineering, I highly enjoy this feature even during email marketing which is my current job.

What do you dislike most about this product?

The algorithmic bias especially against African culture and wisdom. Additionally, images are not yet very clear as sometimes they are wrongly spelt.

What recommendations would you give to someone considering this product?

Ensure you doublecheck your information especially if it is focused on African literature and wisdom.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Inhibits Innovation

Alioha I.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

I love ChatGPT. It has made my life easier.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I wouldn't know. I use ChatGPT all the time.

What is your favorite aspect of this product?

As an IT professional and trainer, ChatGPT has significantly simplified my workflow, particularly in interpreting complex code. It has become an indispensable tool in my daily life, assisting me with everything from coding and content creation to brainstorming and refining ideas. ChatGPT’s versatility and accessibility have made it an essential part of my routine, empowering me to be more productive and creative in my professional and personal endeavors.

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

The greatest advantage you can gain is learning to fully utilize the wide range of functions ChatGPT offers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rohith S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

New AI Evolved

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is simpler to use and easy to understand about its features. Even though it has huge capabilities the user interface is simpler to understand.

What is your favorite aspect of this product?

Its core engine works very fast and responds quicker than other Natural language processing AI. It is easy to integrate with our tools. we have been using in our application which helps me a lot during code correction and providing the better approach of the code.

What do you dislike most about this product?

Sometimes it provides un relevant answers to users it provides a path but in the real time we cant able to find the path shown by ChatGPT so there will be some data inconsistency will be there.

What recommendations would you give to someone considering this product?

ChatGpt helps your company in many different aspects like analyzing your data , providing scalable solutions, and easily integrates with your systems.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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