ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

Filter By

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Kayimba F.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

its a great app and has been of great help

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt interaction with me is always coming out accurate and detailed, and it works accordlying to the given prompt

What is your favorite aspect of this product?

The fact that it responds to the given prompt and offers great services and support. it can be utilized anywhere and in any field and can serve as a really big help and assistant

What do you dislike most about this product?

I have no dislike for this product.

What recommendations would you give to someone considering this product?

Its a good and dependable product, don't miss out on it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Adebayo F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

ChatGpt: Powerful and Helpful AI.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its ability to generate contextually rich, human-like responses, a versatile range of applications, and its ongoing ability to adapt and improve through user feedback, making it more conversational and personalized than many other AI tools.

What is your favorite aspect of this product?

I really value ChatGPT’s versatility—it’s become an essential resource for me in so many ways! Whether I’m looking for a casual chat to relax, quick and accurate answers to my questions, or help refining my writing, this tool always delivers. It goes beyond what a typical search engine can provide, offering detailed insights that deepen my understanding of topics. Plus, it's incredibly easy to use—I rely on it every day.

What do you dislike most about this product?

Occasionally, ChatGPT provides incorrect information but presents it with a lot of confidence, which can be misleading if you don’t double-check. It doesn't truly understand like a human does—it generates responses based on patterns, not actual experience or awareness. This can become evident in more nuanced discussions. Sometimes, it can be overly detailed or formal when a simple, casual answer would suffice, though it improves once you set the desired tone.

What recommendations would you give to someone considering this product?

I’d recommend trying ChatGPT for a variety of tasks, but always double-check critical information and adjust the tone for more casual conversations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sonal P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Powerful AI Assistant

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

frames response based on the pattern learnt from vast amount of data

What is your favorite aspect of this product?

User friendly, understands all prompts in the best possible way

What do you dislike most about this product?

Nothing, all good

What recommendations would you give to someone considering this product?

highly recommended smartest AI tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ChatGPT Comparisons