ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Easy to Use. Solves all kinds of queries

Likeliness to Recommend

7 /10

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Faiz A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

An incredible software

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its ability to adapt to your tone of operation

What is your favorite aspect of this product?

It has a feature where I can make a phone call directly to the AI and makes it easier and faster than typing.

What do you dislike most about this product?

Lack of details on another platform's details

What recommendations would you give to someone considering this product?

He/she should make his/her own research when asking it about current affairs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abel B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

friendly to use, flexible user friendly

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

chat GPT have been so flexible ad user friendly to use, our organization have been using it to do alot of work that got simplified for us

What is your favorite aspect of this product?

fexiblity and user friendly interface

What do you dislike most about this product?

inability to clear history on an account.

What recommendations would you give to someone considering this product?

chat GPT is a very good app to use, even if you are not good with yoyur pprompt

Pros

  • Saves Time
  • Altruistic
  • Transparent
  • Reliable

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