ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Yousaf A.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Helpful but Always Double-Check

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is different because it gives fast and clear answers. It understands questions well and feels natural to talk to. It’s also good at following instructions and keeps getting better with updates.

What is your favorite aspect of this product?

It gives clear answers and feels easy to talk to. It understands questions well and is helpful for many things.

What do you dislike most about this product?

Sometimes chatgpt gives wrong or outdated answers.

What recommendations would you give to someone considering this product?

Ask clear questions, verify key information and avoid sharing personal details. It’s great for writing, research and problem-solving but may not always be perfect.

Pros

  • Helps Innovate
  • Friendly Negotiation
  • Security Protects
  • Reliable

Favour J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Amazing product

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Easy to use integration

What is your favorite aspect of this product?

Code generation

What do you dislike most about this product?

Sometimes it goes off point

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Student Academic
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Feb 2025

All right, but other products are in pursuit.

Likeliness to Recommend

8 /10

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Fair

Cons

  • Less Reliable
  • Vendor Friendly Policies
  • Less Transparent

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