ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Philip E.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Incredible in its capability

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The simple GUI, the clarity and friendliness of the responses from the model. Its all head and shoulders over the competition.

What is your favorite aspect of this product?

The image generation is probably my most favorite, along with code generation.

What do you dislike most about this product?

Its sometimes a little forgetful, even in the context of the same chat. Variable performance depending on the time of day.

What recommendations would you give to someone considering this product?

Go for it! Its the finest product in its category.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service

James E H.

  • Role: C-Level
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

A must have for any forward-thiniking organization

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chat GPT is a the first consumer facing AI application that I was made aware of. The opportunity that is presented from the software has just begun.

What is your favorite aspect of this product?

The speed of the application and the clean GUI.

What do you dislike most about this product?

There is so much to learn and the chat can become unorganized.

What recommendations would you give to someone considering this product?

Buy the product and play with it, soon this app will be as common place as Microsoft office applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Shruti J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Satisfactory AI Tool

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT simplifies the data according to users requirement within very less amount of time.

What is your favorite aspect of this product?

We receive the information in not only text format but also with numbers, facts and alternate suggestions if any.

What do you dislike most about this product?

Sometimes ChatGPT takes time to surf the data when numbers of questions are searched continuously.

What recommendations would you give to someone considering this product?

Satisfactory results - it provides us the data according to our level of understanding.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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