
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Refactoring
Bug Detection
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
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ChatGPT Reviews

Newton M.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2025
Powerful, Versatile and Easy to Use
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
For me, it’s the way ChatGPT feels like you’re talking to someone who really understands what you need. The responses are not just accurate—they’re thoughtful and easy to understand. Whether I’m writing, brainstorming ideas, learning something new, or even working on a bit of code, ChatGPT handles it all smoothly. What I love most is how simple it is to use. You don’t need to be tech-savvy to get value from it. Plus, you can personalize it to better match your style or needs, which makes the experience feel more tailored.
What is your favorite aspect of this product?
The adaptability and reinforcement learning
What do you dislike most about this product?
While ChatGPT is incredibly helpful, there are moments when it can be a bit too confident in its answers—even when it's slightly off or outdated. Sometimes, I have to double-check facts, especially when it comes to recent news or niche topics.
What recommendations would you give to someone considering this product?
If you're considering ChatGPT, start by clearly defining what you want to use it for—whether it's writing, coding, research, learning, or brainstorming ideas. The free version is great for general tasks, but if you need access to more powerful features like file uploads, web browsing, or data analysis, the paid plan is absolutely worth it.
Pros
- Trustworthy
- Unique Features
- Caring
- Respectful
Please tell us why you think this review should be flagged.

HARSH R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jun 2025
Powerful and versatile AI assistant
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It offers more AI capabilities combined with Versatile Coding, Writing, and problem-solving Support, making it highly adaptable across multiple domains.
What is your favorite aspect of this product?
Ability to generate context-aware support in all programming journeys and code implementation, using it in interviews to select questions and answers.
What do you dislike most about this product?
Sometimes it gives the same answers after giving a prompt for changes, but it resolves with the help of giving a correct prompt.
What recommendations would you give to someone considering this product?
Invest time in learning prompt writing and techniques to use all the power of it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Great tool, more room for growth.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Caring
- Friendly Negotiation
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
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