ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Hardik G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Great product, revolutionized the industry.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The accuracy and deplth of answers it provides clearly sets it apart and puts it miles ahead of other product. The feature of custom gpt is also amazing for best use of it and to enhance your productivity. It provides senior software engineer level insights on topics, architectural design which is only accessible with a lot of research and trial and errors. It's best in identifying edge cases in my solution and provides possible concerns and what works best in my scenario.

What is your favorite aspect of this product?

Helps design real-world applications with scalability, maintainability, and performance in mind. Writes code which is clean and modular. It is best in generating technical documentation of my application which might take me hours or even days to do so.

What do you dislike most about this product?

As for my use case, it lacks in giving updated code for the tech stack rapidly evolving like next js and provides outdated solution and even sometimes mixes the older and newer approaches leading to confusion and reduced efficiency. It a lot of times doesn't remembers all the context even within the chat, which makes it annoyingly unlikable. It doesn't provide run time enviornment like vercel's v0.

What recommendations would you give to someone considering this product?

ChatGPT can produce clean, logical code, but it's not always accurate with the latest library versions or edge cases. Always test the output in your real environment. The more details you share, the better the answers. Use it for documentation, it is best in it and save a big chunk of your time.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Cons

  • Less Generous
  • Security Frustrates

ThankGod S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Smart, Helpful Tool That Boosts Productivity

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is ahead of the game with its natural conversation flow, coding help, content creation, and ability to learn context in real time. It’s way more versatile and human-like than most tools I’ve tried.

What is your favorite aspect of this product?

I love how fast and accurate the responses are. It saves me hours daily on research, writing, and even troubleshooting code

What do you dislike most about this product?

Sometimes, it gives confident answers that turn out to be wrong, so you still need to double-check important info.

What recommendations would you give to someone considering this product?

Try it out for everyday tasks, but don’t fully rely on it without fact-checking. It’s a great assistant, not a replacement for human judgment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

gaurav g.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Leading Software in AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The response rate is very fast in chatgpt, and more accurate than other competitors.

What is your favorite aspect of this product?

I like to help in the code generation and sometimes, understanding of the code.

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Everyone should use it as part of their flows, to improve their effectiveness and reduce time.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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