ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Newton M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Powerful, Versatile and Easy to Use

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

For me, it’s the way ChatGPT feels like you’re talking to someone who really understands what you need. The responses are not just accurate—they’re thoughtful and easy to understand. Whether I’m writing, brainstorming ideas, learning something new, or even working on a bit of code, ChatGPT handles it all smoothly. What I love most is how simple it is to use. You don’t need to be tech-savvy to get value from it. Plus, you can personalize it to better match your style or needs, which makes the experience feel more tailored.

What is your favorite aspect of this product?

The adaptability and reinforcement learning

What do you dislike most about this product?

While ChatGPT is incredibly helpful, there are moments when it can be a bit too confident in its answers—even when it's slightly off or outdated. Sometimes, I have to double-check facts, especially when it comes to recent news or niche topics.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, start by clearly defining what you want to use it for—whether it's writing, coding, research, learning, or brainstorming ideas. The free version is great for general tasks, but if you need access to more powerful features like file uploads, web browsing, or data analysis, the paid plan is absolutely worth it.

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Respectful

HARSH R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Powerful and versatile AI assistant

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It offers more AI capabilities combined with Versatile Coding, Writing, and problem-solving Support, making it highly adaptable across multiple domains.

What is your favorite aspect of this product?

Ability to generate context-aware support in all programming journeys and code implementation, using it in interviews to select questions and answers.

What do you dislike most about this product?

Sometimes it gives the same answers after giving a prompt for changes, but it resolves with the help of giving a correct prompt.

What recommendations would you give to someone considering this product?

Invest time in learning prompt writing and techniques to use all the power of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jun 2025

Great tool, more room for growth.

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Caring
  • Friendly Negotiation

Cons

  • Security Frustrates

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