ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Lucky O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product, but too verbose most times

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

High contextual understanding

What is your favorite aspect of this product?

Code generation

What do you dislike most about this product?

Can be overly verbose

What recommendations would you give to someone considering this product?

Make sure you understand prompt engineering to avoid initial frustrations

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gaurav G.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use, best AI tool for productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

breadth of features, chain of thoughts analysis, give very accurate & precise results. all in one solution.

What is your favorite aspect of this product?

model o1 as one i loved the most.

What do you dislike most about this product?

image generation is not up to the mark. very disappointed with image generation capabilities

What recommendations would you give to someone considering this product?

must have AI tool for productivity, just try for at least a month, u ended up with purchasing for plus for sure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chukwuka U.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT incorporates up-to-date knowledge (when using tools like its browser) while maintaining a vast understanding of general knowledge up to 2023

What is your favorite aspect of this product?

It excels in bridging the gap between simple conversational AI and complex problem-solving, making it suitable for a wide range of task

What do you dislike most about this product?

Features like GPT-4 access are behind a subscription paywall, which might be a barrier for some users.

What recommendations would you give to someone considering this product?

Provide detailed instructions or prompts to get the most relevant and accurate responses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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