ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Matthew E.

  • Role: Student Academic
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Excellent and fast AI generation

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

The way it aids software development is excellent

What is your favorite aspect of this product?

Code generation and Image generation

What do you dislike most about this product?

The lack of uniqueness

What recommendations would you give to someone considering this product?

It's a good tool for a lightweight project. It helps speed up development

Pros

  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Revanth G.

  • Role: Vendor Management
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted May 2025

Amazing product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its intuitive interface, customizable GPT-4 experience, and integrated tools like code interpreter and image analysis.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to understand context and generate coherent, human-like responses across diverse topics.

What do you dislike most about this product?

What I dislike most is the occasional lack of up-to-date information without web access.

What recommendations would you give to someone considering this product?

I’d recommend exploring the different modes and tools available to fully leverage ChatGPT’s versatility for tasks like writing, coding, and data analysis.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Peter A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

ChatGPT the solution to all problems

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT offers integrated tools like coding, web browsing, and image generation in one platform. It supports memory for personalized experiences and allows custom instructions for user-specific responses. Powered by GPT-4-turbo, it balances speed, cost, and high performance better than many competitors.

What is your favorite aspect of this product?

The most helpful chatgpt for me when i working on web development it gives me more information about everything.

What do you dislike most about this product?

The responses of prompts are sometimes general

What recommendations would you give to someone considering this product?

ChatGPT is the best tool for anyone seeking a smart, all-in-one assistant. Start with the free version, customize it to your style, and explore Pro features like coding help, web browsing, and file analysis. Enable memory for a more personal touch, but always double-check important outputs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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