ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

SOLOMON G.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Supper AI

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It generates codes and also it gives directives on how to implement the codes.

What is your favorite aspect of this product?

I like ChatGPT because it is simple done anyone's imaginations, user friendly and flexible.

What do you dislike most about this product?

ChatGPT does not provides links for information reference unless asked for.

What recommendations would you give to someone considering this product?

ChatGPT is extremely incredible for better workflow, it is the best trainer because it provides every information except few.

Pros

  • Continually Improving Product
  • Trustworthy
  • Generous Negotitation
  • Over Delivered

Peer M.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

My Everyday AI Sidekick and Creative Partner

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It stands out by maintaining conversational context to deliver coherent, human-like interactions while handling diverse tasks. It can jump from creative brainstorming and coding help to quick research in a single chat. It also hooks into other tools so it can do more than just answer questions, and with regular updates, it’s always getting smarter and more reliable.

What is your favorite aspect of this product?

The best part is how naturally it understands and responds, like talking to someone who instantly gets what you mean, no matter the topic. It makes everything, from simple questions to complex tasks feel easy and seamless.

What do you dislike most about this product?

While it is very helpful, it can occasionally give vague or slightly off responses, especially with niche or time-sensitive topics. A bit more accuracy in those moments could make it even better.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, give it try for day-to-day tasks like writing, planning or quick research. It’s easy to get started, and the more you use it, the more you’ll explore how much it can do.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ananya g.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Good to go and enjoy

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It's best and accurate information.

What is your favorite aspect of this product?

Easily accessed

What do you dislike most about this product?

Some content missing

What recommendations would you give to someone considering this product?

Good to adopt

Pros

  • Inspires Innovation
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First

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