
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Bug Detection
Refactoring
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Vendor Support
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ChatGPT Reviews

Matthew E.
- Role: Student Academic
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Excellent and fast AI generation
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
The way it aids software development is excellent
What is your favorite aspect of this product?
Code generation and Image generation
What do you dislike most about this product?
The lack of uniqueness
What recommendations would you give to someone considering this product?
It's a good tool for a lightweight project. It helps speed up development
Pros
- Client's Interest First
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.

Revanth G.
- Role: Vendor Management
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted May 2025
Amazing product
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out with its intuitive interface, customizable GPT-4 experience, and integrated tools like code interpreter and image analysis.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its ability to understand context and generate coherent, human-like responses across diverse topics.
What do you dislike most about this product?
What I dislike most is the occasional lack of up-to-date information without web access.
What recommendations would you give to someone considering this product?
I’d recommend exploring the different modes and tools available to fully leverage ChatGPT’s versatility for tasks like writing, coding, and data analysis.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.

Peter A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
ChatGPT the solution to all problems
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT offers integrated tools like coding, web browsing, and image generation in one platform. It supports memory for personalized experiences and allows custom instructions for user-specific responses. Powered by GPT-4-turbo, it balances speed, cost, and high performance better than many competitors.
What is your favorite aspect of this product?
The most helpful chatgpt for me when i working on web development it gives me more information about everything.
What do you dislike most about this product?
The responses of prompts are sometimes general
What recommendations would you give to someone considering this product?
ChatGPT is the best tool for anyone seeking a smart, all-in-one assistant. Start with the free version, customize it to your style, and explore Pro features like coding help, web browsing, and file analysis. Enable memory for a more personal touch, but always double-check important outputs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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