ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Awolu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Powerful AI Language Model

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's features are cool and it's easy to use.

What is your favorite aspect of this product?

Code generation and debugging.

What do you dislike most about this product?

I really don't have any issue with this product.

What recommendations would you give to someone considering this product?

It's a good product to explore and make use of.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Petri M.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Brilliant Code Generation AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It can review and debug the code wuth syntax errors

What is your favorite aspect of this product?

It acts as like a coding tutor by explaining concepts step by step

What do you dislike most about this product?

It can give SQL queries without sanitization which is insecure

What recommendations would you give to someone considering this product?

Always double check output

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julius S.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A companion

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I noticed ChatGPT remembers conversations across chats, which is helpful for personalization in different chats, unlike others where personalization is restricted to a particular chat.

What is your favorite aspect of this product?

My favorite aspect of this product is its code generation and refactoring feature. It's incredibly efficient and time-saving, especially when handling repetitive coding tasks. The ability to automatically generate code snippets based on high-level descriptions or refactor existing code to improve readability and performance is a game-changer. This feature significantly enhances my workflow, making the development process faster and more organized. I appreciate how seamless and intuitive it is, and it really helps to streamline complex coding tasks.

What do you dislike most about this product?

One aspect I find less favorable is the image generation, which often produces visuals that, while aligned with the description, don’t quite look realistic. They tend to have a more fictional or stylized feel rather than a natural, lifelike appearance. It would be great if the images could be refined to appear more realistic while still staying true to the provided descriptions.

What recommendations would you give to someone considering this product?

If you value efficiency and innovation, especially in fields like data science or engineering, ChatGPT is a versatile tool that can assist with coding, brainstorming, refining concepts, and tackling complex topics. Its advanced natural language processing makes it useful for both beginners and experts. However, it works best when combined with your own expertise, so always validate results. For creative tasks like writing and editing, it's excellent, though visual content may lean more fictional than realistic. Overall, ChatGPT is a valuable resource for enhancing productivity and supporting learning.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

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