ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Valera V.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Quickly-evolving yet not super intuituve

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The rate of innovation and cost

What is your favorite aspect of this product?

Its customizability and ability to help with a vairety of tasks and projects--from image generatiion to coding

What do you dislike most about this product?

It's not supeer intuitive. Like, to geet good results, you gotta know what you are doing.

What recommendations would you give to someone considering this product?

If you are a heavy user of AI in your day-to-day, ChatGPT provides great capabilities to handle every job--from content generation to coding. But if you want to get good results out of it, you need to understand the fundamental differences between model types and how they can be used for specific tasks, ie, o4-mini-high for coding, 4.1 for agentic flows, and 4o for general inquiries.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Security Frustrates

Jodi R.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

AI Conversations Redefined

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT offers advanced natural language understanding and generation, which is something great we have with it.

What is your favorite aspect of this product?

I like the capacity to assist with creative writing, brainstorming, and problem-solving that opens new possibilities for users.

What do you dislike most about this product?

Its access to real-time is restricted.

What recommendations would you give to someone considering this product?

Take my advice carefully before you enter the AI world: use it as a tool to complement, not replace, human judgment.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gabriela L.

  • Role: Industry Specific Role
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Balancing AI intelligence with ethical concerns

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its broad knowledge base with continuous updates.

What is your favorite aspect of this product?

I really like quick and coherent responses, even on complex topics.

What do you dislike most about this product?

Memory loss during lengthy conversations.

What recommendations would you give to someone considering this product?

You should leverage API integrations to customize its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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