ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Rohit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Smart, Helpful, and Easy to Use,

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

ChatGPT apart is its ability to engage in natural, human-like conversations across a wide range of topics. It’s not just about answering questions, but also about understanding context, tone

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how it feels like you’re chatting with a real person. It can understand the context of conversations and adapt to different tones or topics, making it more interactive and engaging

What do you dislike most about this product?

I dislike most about ChatGPT is that sometimes it can miss the mark on more niche or highly detailed topics, especially if the question is very specific or technical

What recommendations would you give to someone considering this product?

I’d recommend giving ChatGPT a try for everyday tasks like brainstorming, quick answers, or even casual conversations. It’s great for getting fast help, but keep in mind it might not always be perfect for highly specialized or real-time information

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Surbhi C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

All kind of problems addressing platform

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

1. Personalized and User-friendly UI platform. We can manage histories, can perform follow-ups based on our requests. 2. Supports in all IOS, Windows, and android. Along with that, the output processing speed is quite good and high. 3. It supports almost all kinds of GPTs and gives a personalized experience of searching for the relevant option that we need that makes life super easy.

What is your favorite aspect of this product?

Ease of doing work in this. Like I just need to tell in extremely short words that please do this and it will understand and provide the ultimate results.

What do you dislike most about this product?

1. Limited images supported for one account at one time. 2. Issue of security due to data breach which is general in all AI nowadays. 3. Image generation output took long time then expected.

What recommendations would you give to someone considering this product?

Good , fast and simple product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ravinder C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

ChatGPT - Your Trusted AI Knowledge Partner

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its natural conversational ability, broad knowledge base, and context-aware responses. Unlike many other AI tools, it adapts to different tones, understands nuanced queries, and delivers detailed, coherent answers across a wide range of topics. Its integration flexibility and continuous learning improvements further set it apart as a truly versatile AI assistant.

What is your favorite aspect of this product?

Its ability to understand context and respond naturally makes interactions feel seamless and intuitive. Whether it's writing, brainstorming, coding, or solving problems, the experience is like collaborating with a knowledgeable and helpful teammate.

What do you dislike most about this product?

Image rendering and creation still need improvement quality and accuracy can vary, especially for complex or highly specific visuals. There's room to make it more consistent and detailed.

What recommendations would you give to someone considering this product?

Highly recommended for anyone needing writing, coding, brainstorming, or research support.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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