ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

82

Commenting

81

Refactoring

79

Bug Detection

77

Unit Tests

77

IDE Integration

77

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Ease of Customization

76

Vendor Support

74

ChatGPT Reviews

Shardul K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Very easy to use and reliable

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It's fast and reliable , accurate to the point

What is your favorite aspect of this product?

Very fast and smooth

What do you dislike most about this product?

Pricing is a bit too high

What recommendations would you give to someone considering this product?

If possible buy GPT4 which is much better and much more faster than GPT3

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Caring

ALISHA J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Helpful & innovative technology

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The fact that this AI is trained so much varied data, and its ability to continually learn new data & correct its mistakes and errors definitely sets it apart from other similar products. It interacts with users in a very humanly way, almost unrecognizable from a normal person.

What is your favorite aspect of this product?

It is quite fast and provides information on a lot of topics. Helps user in understanding any topic, as suggested in the prompt - from the perspective of a beginner, intermediate & advanced learner of the topic. Breaks down complex topics accordingly & also gives step by step approach to learn, troubleshoot or use any tool, technology or concept

What do you dislike most about this product?

It is very prone to false or incorrect responses, so users need to check and verify important data they get in responses to their prompts.

What recommendations would you give to someone considering this product?

Users need to make sure they give very clear and descriptive prompts in order to get accurate responses as expected, otherwise prompts that are vague or ambiguous can be interpreted by many ways by ChatGPT and eventually result in wrong responses from the AI. If user does not understand many jargons or difficult answers in the response, they can ask it to rephrase the response as if explaining it to a child or a beginner or in layman's terms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Saves Time

Akachukwu U.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Widespread integration with 3rd party applications

What is your favorite aspect of this product?

Ability to be interactive.

What do you dislike most about this product?

It doesnt work offline.

What recommendations would you give to someone considering this product?

Its hands down one of the best AI tools out there. Highly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation

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