ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Shivprasad S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

chatgpt a game changer for day to day tasks

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its natural, conversational tone, deep contextual understanding, and broad knowledge across topics. It adapts to user preferences, supports code, documents, and images, and integrates tools for real-time tasks—offering a more versatile and human-like AI experience.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to understand context and carry on meaningful, coherent conversations across multiple interactions. It feels less like using a tool and more like talking to a helpful, knowledgeable assistant who remembers your goals and style.

What do you dislike most about this product?

What I dislike most about ChatGPT is that it can sometimes provide overly confident answers even when uncertain or lacking up-to-date information. This can be misleading if not cross-checked, especially for critical or time-sensitive topics.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, start by exploring its strengths in brainstorming, writing, coding, and learning support. Be clear with your prompts for best results, and always verify critical or real-time information. Use it as a creative partner, not a final authority.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Caring

Enguerran M.

  • Role: Consultant
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

A powerful everyday assistant for smarter work

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is distinguished from quite a few of its competitors by combining advanced levels of language understanding with a gentle product experience, and tremendous versatility in the tasks it can perform. Unlike many of its AI competitors, which are limited to quite specific applications, chatgpt high adaptability allows it a wide array of uses professionally-from drafting emails, summarizing documents, brainstorming ideas, to providing technical assistance. When context memory is allowed, the ability to fine-tune interactions with users over the course of many conversations allows for more personalized and efficient interactions.

What is your favorite aspect of this product?

The aspect I cherish the most is that ChatGPT is speedy in adapting to various tasks in a time-saving manner and hence, increases my productivity. It feels like a reliable assistant that is always there at hand.

What do you dislike most about this product?

What I hate the most is sometimes a lack of long conversation continuity, especially when memory is off. It could also issue confident-sounding answers that need some fact-checking on the human end.

What recommendations would you give to someone considering this product?

The first thing I would recommend you do is to come up with well-defined use cases for which you want to use ChatGPT. A well-defined, precise prompt really makes a huge difference in the quality of response you're going to get. Start simply, drafts of email messages, summary of content ... Then, imagine use cases that are more complex and give them more thought on how to turn them into prompts.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Respectful

Antonio P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Must have for evolving organizations!

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

First mainstream AI to be deployed. Overall amazing product, but with some limits. Competition is catching up

What is your favorite aspect of this product?

Easiness of use, data analysis capabilities, generalism of answers and solutions provided.

What do you dislike most about this product?

Sometimes you can give it bias and it keep answering within those boundaries. Also not good in images, sounds and whatever not text format.

What recommendations would you give to someone considering this product?

Must have to evolve for future challenges and to boost productivity!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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