ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Samuel M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Looking for better options, ChatGPT is not perfect

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It has many services in one offer

What is your favorite aspect of this product?

Content generation

What do you dislike most about this product?

Inefficient model memory

What recommendations would you give to someone considering this product?

Nothing for now

Pros

  • Respectful
  • Performance Enhancing
  • Unique Features
  • Effective Service

OLUWATOMIWA A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

It makes my job easier and efficient

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

I don't know because i haven't try other products

What is your favorite aspect of this product?

The display and easy navigation

What do you dislike most about this product?

There are always errors in the code

What recommendations would you give to someone considering this product?

It is easy to implement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Omar A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Impressive AI, but Still Room for Improvement.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

For chatgpt 3.5 not so good , so you need to at least use chatcgpt 4 edition to be able to use all features for chatgpt

What is your favorite aspect of this product?

For coding and scripting

What do you dislike most about this product?

To use full feature need the paid license

What recommendations would you give to someone considering this product?

Must do copilot for special users like for coding need an edition with at least most features to be free for fresh and juniors

Pros

  • Reliable
  • Performance Enhancing
  • Caring
  • Fair

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