ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Palak a.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Best ai thing

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Being the first ai thingy i used it generates and works with natural language very well

What is your favorite aspect of this product?

The paraphrasing knowledge it has

What do you dislike most about this product?

Nothing to dislike its great

What recommendations would you give to someone considering this product?

Best ai thing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gaurav G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

One of the Best AI Software

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The response rate is very high and highly efficient as per the expectations. Even suggestions are out of the world

What is your favorite aspect of this product?

I like to get my mails corrected, and code generation in day to day work.

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

It is really intelligent in answering the prompts. Highly recommended.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Vasantha R.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Generative AI for Problem Solving

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Wider set of models Latest updates User Experience and options to export the code and entire content for the particular conversation Options to process data such as csv, excel and other data sources including raw binaries and saves a lot of time in prototyping the solution. Instant plot generation is a saviour for engineers to know the patterns and curate the solution according to the necessities

What is your favorite aspect of this product?

Data processing though wide range of input sources which helps to build scalable solutions Ability to build an PoC with an breakable framework to build working model of indented application

What do you dislike most about this product?

Solutions offered are not great at times and prompting has to be done several times to get the intended output

What recommendations would you give to someone considering this product?

OpenAI is a must go product the value each derives from work harnessing the power of LLMs is humungous, It help you to build scalable solution, prototypes at a faster rate with just prompting

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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