ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

John F.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

You just have to know how to use everything.

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Its rapid multi model offering is robust in features and always adding new updates or tweaks. The important part is learning how and when to use which tools, models, etc.

What is your favorite aspect of this product?

The speed in which mass information can be compiled for further dissemination and analysis. It may come back needing a bunch still done to it, but it saves countless hours without question.

What do you dislike most about this product?

Its often times blatant disregard to pertinent input or directions. When running financial analysis or other highly defined metric it will not only confuse itself and you in the process, but it will create every excuse to defer blame at all costs. It is definitely biased and factors its own opinion into everything

What recommendations would you give to someone considering this product?

Use the tool wisely and verify important elements, financial figures, anything that is crucial you understand correctly should be triple checked and then checked 4 times after that.

Pros

  • Helps Innovate
  • Generous Negotitation
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Cons

  • Less Transparent
  • Vendor Friendly Policies
  • Vendor's Interest First

Swapnil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Best AI tool for the content creation

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It generates the best and most good content. It's good in problem-solving. As it produces all-rounder solutions. Text-to-image generation is easy and free. and scanning of images is good.

What is your favorite aspect of this product?

It's very good and creative. Gives most of the answers properly. Can use in all types of fields including creative field and the technical field.

What do you dislike most about this product?

As text to video is not implemented yet so some content creation is not possible. there is not implementation of video scanning. so if I need a summary on a video it is not possible.

What recommendations would you give to someone considering this product?

If you are a content creator it's good for writing scripts and planning all the process. if you are in IT workspace its good for code generation and managing Excel. Content writing and spelling check and checking of the grammar of any sentence.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Saves Time

Cons

  • Under Delivered

Anderson d.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Help me to increase my productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I use to use others to fix scripts and create new ones. ChatGPT is far the faster to give a functional script

What is your favorite aspect of this product?

Easy to use, fast in answers, help with code

What do you dislike most about this product?

Actually nothing

What recommendations would you give to someone considering this product?

If you need a tool to help you write and correct code use this one

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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