
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Bug Detection
Refactoring
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Vendor Support
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ChatGPT Reviews

Kurshid S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Powerful, Insightful, and Continuously Evolving
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out with its highly contextual responses, advanced reasoning capabilities, and ability to engage in dynamic, multi-turn conversations. It also integrates tools like web browsing and coding assistance, making it more versatile than many other AI assistants.
What is your favorite aspect of this product?
The ability to seamlessly generate detailed, well-structured responses for various use cases, including coding, research, and creative writing. Its memory and personalization features also enhance the user experience.
What do you dislike most about this product?
Sometimes, responses can be overly verbose or cautious. Additionally, real-time updates and more interactive features (such as direct integrations with external apps) could improve usability.
What recommendations would you give to someone considering this product?
If you need a powerful AI assistant for learning, productivity, or creative tasks, ChatGPT is a great choice. Experiment with prompts to get the best responses, and explore its various tools to maximize its capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Chiemerie O.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
ChatGPT has made me work more and stress less
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
The relatability it’s proffered solutions or answers provide
What is your favorite aspect of this product?
The writing AI
What do you dislike most about this product?
Nothing at the moment
What recommendations would you give to someone considering this product?
It’s effective, you should try it out
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Caring
Please tell us why you think this review should be flagged.

Darshika V.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Mar 2025
ChatGPT: Smart, Versatile, but Needs Oversight
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out because it's built to handle a wide range of tasks-from answering questions and explaining complex topics to generating content like stories, poems, or essays. It can also be used to understand technical codes that are written in diverse programming languages like Python, SQL, etc. What makes it special is that it can engage in natural, conversational interaction, making it feel like you are chatting with a real person.
What is your favorite aspect of this product?
My favorite part of ChatGPT is its ability to understand and respond to context. Whether you are asking a simple question or delving into a deep topic, it can follow along and provide relevant information.
What do you dislike most about this product?
One downside is that ChatGPT may sometimes give incorrect or incomplete answers. While it's usually great at generating responses, it's not always 100% correct or up-to-date.
What recommendations would you give to someone considering this product?
If you are looking for a tool to help with writing , brainstorming, or answering questions, ChatGPT is always an excellent choice. It is also great for learning almost any new technology and tool or even practicing language.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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