ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Kurshid S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful, Insightful, and Continuously Evolving

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its highly contextual responses, advanced reasoning capabilities, and ability to engage in dynamic, multi-turn conversations. It also integrates tools like web browsing and coding assistance, making it more versatile than many other AI assistants.

What is your favorite aspect of this product?

The ability to seamlessly generate detailed, well-structured responses for various use cases, including coding, research, and creative writing. Its memory and personalization features also enhance the user experience.

What do you dislike most about this product?

Sometimes, responses can be overly verbose or cautious. Additionally, real-time updates and more interactive features (such as direct integrations with external apps) could improve usability.

What recommendations would you give to someone considering this product?

If you need a powerful AI assistant for learning, productivity, or creative tasks, ChatGPT is a great choice. Experiment with prompts to get the best responses, and explore its various tools to maximize its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chiemerie O.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

ChatGPT has made me work more and stress less

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The relatability it’s proffered solutions or answers provide

What is your favorite aspect of this product?

The writing AI

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

It’s effective, you should try it out

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Caring

Darshika V.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

ChatGPT: Smart, Versatile, but Needs Oversight

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out because it's built to handle a wide range of tasks-from answering questions and explaining complex topics to generating content like stories, poems, or essays. It can also be used to understand technical codes that are written in diverse programming languages like Python, SQL, etc. What makes it special is that it can engage in natural, conversational interaction, making it feel like you are chatting with a real person.

What is your favorite aspect of this product?

My favorite part of ChatGPT is its ability to understand and respond to context. Whether you are asking a simple question or delving into a deep topic, it can follow along and provide relevant information.

What do you dislike most about this product?

One downside is that ChatGPT may sometimes give incorrect or incomplete answers. While it's usually great at generating responses, it's not always 100% correct or up-to-date.

What recommendations would you give to someone considering this product?

If you are looking for a tool to help with writing , brainstorming, or answering questions, ChatGPT is always an excellent choice. It is also great for learning almost any new technology and tool or even practicing language.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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