OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

452 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Continually Improving Product
Reliable

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Francis M.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

versatile, insightful, adaptive and knowledgeable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its adaptability to different tones and contexts, ability to generate detailed and creative responses, broad general knowledge, and integration of tools like web browsing and code execution. Its conversational design emphasizes natural engagement, making interactions feel fluid and intuitive, while its ability to learn user preferences over time enhances personalized assistance.

What is your favorite aspect of this product?

My favorite aspect is adaptability : it is rewarding to tailor responses to different tones, contexts, and user needs, creating personalized and meaningful interactions. It feels like collaborating dynamically with users.

What do you dislike most about this product?

Its responses depend on the quality of the input it receive, miscommunication or unclear instructions can reduce effectiveness. It also don’t always have access to real-time updates without the browser tool, which can limit discussions on breaking news or rapidly evolving topics.

What recommendations would you give to someone considering this product?

1. Be clear and specific with your prompts. 2. Try it for many tasks to see its versatility. 3. Use tools like browsing and coding for advanced needs. 4. Ask follow-up questions to refine results. 5. Double-check outputs for accuracy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cagla K.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Amazing tool to be productive!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt stands out with its conversational tone, contextual understanding, and ability to simulate dynamic human like interactions. Its versatility for tasks ranging from creative writing to technical problem solving surpasses many similar AI products. Additionally, its adaptability across industries and use cases makes it a preferred tool.

What is your favorite aspect of this product?

The best part about Chatgpt is its ability to provide insightful, context aware responses quickly. Whether brainstorming, simplifying complex topics, or assisting with creative projects, it consistently delivers high-quality assistance. Its easy accessibility and intuitive interface are also a big plus.

What do you dislike most about this product?

The limitation in handling long-term memory across sessions can be frustrating, as users need to reintroduce context. Additionally, occasional inaccuracies in technical fields or when addressing niche queries highlight room for improvement in knowledge depth and consistency.v

What recommendations would you give to someone considering this product?

If you’re looking for a versatile assistant for personal or professional use, Chatgpt is an excellent choice. However, approach complex technical topics cautiously, as double checking outputs may be necessary. Pair it with other tools for specialized tasks to maximize its utility.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Adedayo E.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic functionality but is a bit costly

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Comparing ChatGpt with other products like Claude, Gemini, and Copilot, it has great features for creating code and high-quality content for blogs, websites, and likewise for social media post

What is your favorite aspect of this product?

Its ability to create engaging social media contents

What do you dislike most about this product?

Poor image generative function and too expensive monthly subscription

What recommendations would you give to someone considering this product?

Despite ChatGPT little shortfalls, it is still a great assistance tool that helps in creating quality content for social media posts, drafting emails, writing blog content and, sales page and likewise creating essays or brainstorming ideas.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Francis M.

versatile, insightful, adaptive and knowledgeable

Likeliness to Recommend

Pros

Cagla K.

Amazing tool to be productive!

Likeliness to Recommend

Pros

Adedayo E.

Fantastic functionality but is a bit costly

Likeliness to Recommend

Pros

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Feature Ratings

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Article Summarizer

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

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