ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

85

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Text Personalization

82

Customization

81

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Abigail T.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Versatile and powerful!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatile AI tools, including customization options, multimodal capabilities, and user-driven enhancements, making it adaptable for both creative and technical applications.

What is your favorite aspect of this product?

ChatGPT excels in content writing assistance by generating ideas, drafting text, and refining language based on style, tone, or length requirements, streamlining the writing process for blogs, social media, emails, and more.

What do you dislike most about this product?

I dislike how ChatGPT's image generation lacks realism, as the results often appear more stylized than lifelike.

What recommendations would you give to someone considering this product?

Experiment with its customization features to maximize productivity and tailor the experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kritika C.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Enhancing ChatGPT: Suggestions for Personalization

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt differentiates itself with its conversational style, advanced language understanding, and continuous updates for a personalized user experience.

What is your favorite aspect of this product?

My favorite aspect of Chatgpt is its ability to understand context and engage in natural, flowing conversations, making interactions feel more intuitive and human-like.

What do you dislike most about this product?

What I dislike most about ChatGPT is that it sometimes struggles with maintaining context over longer conversations and can occasionally generate repetitive or off-topic responses.

What recommendations would you give to someone considering this product?

Try ChatGPT for its conversational abilities, use specific questions, and explore customization options, while being mindful of its context limitations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Leslie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Chatgpt is practically my writing intern.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I have found Chatgpt to be straightforward to use, and I believe this is the case with a large percentage of other users. It has a chat interface which the average internet user is all too familiar with , from years of using regular messaging applications. The aforementioned ease of use and of course Chatgpt's very broad use case, is a unique differentiation point when compared with other generative AI ( artificial intelligence ) tools.

What is your favorite aspect of this product?

Chatgpt's spellcheck and grammatical capability is my favorite aspect of this product. As far as I am concerned, Chatgpt has always been accurate with identifying mistakes in spellings and grammatical lapses as well. This has saved I and my teammates critical time and even resources , as our human editors rarely have to spellcheck or identify grammatical errors in marketing contents generated at my department.

What do you dislike most about this product?

In the early days of my utilizing Chatgpt , it was prone to hallucinations. This has been fixed and at this moment, Chatgpt gets the job done for me , just with a little supervision.

What recommendations would you give to someone considering this product?

As a writing assistant, Chatgpt is a no-brainer and I believe this to be the case with a lot of other professionals. I will recommend this software to professionals in the marketing department, as it can help improve the quality of marketing contents , while also identifying potential areas of improvements. Within the context of a marketing department, Chatgpt can be used for advanced data analysis , A/B testing and as an engagement prompt.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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