ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

85

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Text Personalization

82

Customization

81

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Utkarsh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Versatile and poweful

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatility, conversational fluency, and broad range of integrations. It excels in understanding and generating natural language, offering personalized responses, and handling complex tasks. Additionally, its flexibility in adapting to different tones and contexts makes it unique compared to more rigid AI systems.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural, dynamic conversations on a wide range of topics, making interactions feel more human-like and versatile.

What do you dislike most about this product?

I dislike that ChatGPT sometimes struggles to retain context across longer conversations, which can lead to repetitive or inconsistent responses.

What recommendations would you give to someone considering this product?

I’d recommend starting with clear, concise prompts to get the best results and experimenting with different use cases to explore its full potential. Also, be mindful of its limitations with context retention and consider combining it with other tools for specific tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James W.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

I view Chatgpt as a necessity.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Unlike similar products that we have trialed or used, Chatgpt is multi-lingual and this has enabled my colleagues in other countries, where the primary language isn't english to use the tool to great effect, Also, Chatgpt's ability to be deployed for a wide range of use-cases sets it apart from similar products. Usually, alternatives to Chatgpt are able to do one thing well and are just focus on that., Chatgpt is the standout Generative AI tool that can perform a variety of tasks and do them well.

What is your favorite aspect of this product?

Chatgpt's user interface makes it easy to use, regardless of the technical competence of the intending user. The user interface mirrors a messenger chat interface ,requiring users to simply communicate with Chatgpt as they would communicate with friends, family or workmates on popular messenger services.

What do you dislike most about this product?

Despite the broad capability of Chatgpt, from my experience, it still requires a human to review its generated content. Regardless, whether we are using it in the customer service department as a chatbot or in the marketing department to analyze data.

What recommendations would you give to someone considering this product?

Chatgpt is not a permanent replacement for a human. It still needs human effort to refine the end-content it generates, regardless of the use-case.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Paweł M.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The leading LLM provider out there

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is notable for its advanced natural language processing capabilities, which allow it to produce human-like text. This makes it a versatile tool for content creation and brainstorming. It is the market leader and currently the only company offering such a seamless product experience. We use the Mac app for various purposes.

What is your favorite aspect of this product?

One of the things I really appreciate about ChatGPT is its impressive ability to comprehensively handle a wide array of topics with coherent and contextually relevant responses. I find it incredibly valuable for brainstorming new ideas, creating content, revising existing material, translating languages, and integrating it into various contextual process automation workflows.

What do you dislike most about this product?

One downside is that ChatGPT occasionally produces responses that lack depth or miss nuances, especially on complex subjects.

What recommendations would you give to someone considering this product?

Frankly, it's essential to explore multiple LLMs and select the one that perfectly aligns with your specific requirements. This is a crucial decision that can greatly impact your success.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Security Frustrates

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