OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

276 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Inspires Innovation
Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

SUDHEER M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

"ChatGPT impresses with exceptional language."

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

"It excels with unique language proficiency and user-friendly interface, providing unparalleled communication and productivity benefits in comparison to other products."

What is your favorite aspect of this product?

"It's standout features, including powerful language capabilities and intuitive design, ensure efficient communication and a positive user experience, enhancing overall productivity."

What do you dislike most about this product?

"It impresses with language capabilities and user-friendliness, but could refine context understanding. Overall, it enhances communication and productivity effectively."

What recommendations would you give to someone considering this product?

"Consider ChatGPT for its exceptional language capabilities and user-friendly interface, providing valuable enhancements in communication and productivity."

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Ankit Z.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

A future ready AI assistance platform

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Thing I like the most in ChatGPT is the human touch it gives to every content, plus it uses really extraordinary vocab, which you can't easily find on the web. I feel like I am talking to my colleague and giving him instructions to write different piece of content, the difference is the ChatGPT does the task in a few seconds without getting tired.

What is your favorite aspect of this product?

By far the most useful and amazing AI tool out there. ChatGPT can give you information regarding whatever you ask. and not only it can give the information, it can also summarize, organize, explained in any way you want. As long as you are asking the right questions framed in a right way it can solve it. ChatGPT helps me generate creative texts, can engage in open-ended and free-flowing conversations.

What do you dislike most about this product?

Downsides of ChatGPT, First of all ChatGPT 3.5 is not updated with the latest data .It might not give precise details about current events. Also the text to image generation is still available only for paid versions which can be made available for free version.

What recommendations would you give to someone considering this product?

ChatGPT is an essential tool that is leveraged whenever we are on work. Whether it is creating an email or blog post, this tool is always helpful. ChatGPT reduces the searching time of answers for particular question by generating exact solution to asked question. It generates a single accurate answer for a request, but a normal search engine produces vast number of answers and creates confusion.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Larry m.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

the next steps for conversations

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it works better and is easier to use than any other robot i've tried. it's like talking to a smart friend.

What is your favorite aspect of this product?

it always amazes me how it can respond in a way that seems like a person.

What do you dislike most about this product?

it doesn't always get the context of long talks.

What recommendations would you give to someone considering this product?

chatgpt is the program i recommend to anyone who wants to test ideas or find someone to brainstorm with.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

SUDHEER M.

"ChatGPT impresses with exceptional language."

Likeliness to Recommend

Pros

Ankit Z.

A future ready AI assistance platform

Likeliness to Recommend

Pros

Larry m.

the next steps for conversations

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support