ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Ajuzieogu G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

"Unique conversational AI with diverse functions

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

What sets ChatGPT apart is its ability to engage in dynamic, context-rich conversations, providing insightful responses across a broad array of topics. Its foundation in deep learning makes it consistently evolving.

What is your favorite aspect of this product?

What I appreciate most about ChatGPT is its context-aware conversation style, which feels much more like speaking to a person. Its broad knowledge and adaptability are key strengths.

What do you dislike most about this product?

One downside is that ChatGPT lacks real-time internet access, so it can't deliver current info. It also sometimes makes mistakes or fails to fully understand more complex questions.

What recommendations would you give to someone considering this product?

I’d recommend ChatGPT for anyone needing help with writing, research, or brainstorming. Just ensure you understand its limitations in real-time updates and potential inaccuracies in complex scenarios.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Cheptiony M.

  • Role: Consultant
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Is fast and provides detailed information

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its unique and has many partners providing different tasks powered by AI

What is your favorite aspect of this product?

Image generator

What do you dislike most about this product?

Gives the same article variation to all

What recommendations would you give to someone considering this product?

Don't copy paste the article the AI gives you; take time to finetune the content and make it your own.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Promise A.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy to use, I love it.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in natural conversation flow, contextual memory, and versatility, effectively handling tasks from brainstorming to problem-solving.

What is your favorite aspect of this product?

I appreciate ChatGPT's instant, insightful responses that boost productivity and creativity.

What do you dislike most about this product?

I wish ChatGPT had real-time internet access for up-to-date information. Also I think, Integration of others software can be improved.

What recommendations would you give to someone considering this product?

Use ChatGPT for brainstorming, problem-solving, and automation, but ensure critical information is verified for accuracy.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

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