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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

522 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Harshit A.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Most Popular and Creative Generative AI ChatBot.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It provides faster responses which we can even update by updating our previous prompts, wide range of integrations and plugins and new release of ChatGPT's makes it stand out among others.

What is your favorite aspect of this product?

We can switch between multiple models from just a single place based on requirements and the plugins provided are really helpful.

What do you dislike most about this product?

It not works that much well in Hindi sometimes looks like just providing word to word translation without any meaning of a specific sentence in English. Also the token generation limit can be frustrating some times while generating code pieces.

What recommendations would you give to someone considering this product?

It will work much better in programming cases where other models are not able to perform well. If you want a all-rounder you can use it because it's simple to use, comes with a nice UI and pricing is affordable as according to the features provided.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Viktoria J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

No other generative AI tool, comes close.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

From my organizations trial of various generative AI tools like Chatgpt, I believe where Chatgpt stands out the most is in terms of how easy it is to use. It basically comes primarily as a chat interface and who hasn't used a chat interface these days? Chatgpt's ease of use and intuitive design is currently unmatched by any other generative AI platform.

What is your favorite aspect of this product?

I like that Chatgpt is very vast in terms of the quality of knowledge it possesses. This makes it the generative AI platform to go to, whenever I need to check for plagiarism, edit a marketing template or address any other task , in the course of my day to day work.

What do you dislike most about this product?

With Chatgpt, there is the tendency to get a lot of generic responses and in an handful of occasions , it has simply provided me with faulty information. But then again, it is at its early stages I reckon.

What recommendations would you give to someone considering this product?

For teams seeking a generative AI platform to aid their work, it's a no-brainer for Chatgpt to be at the top of the option list.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Reliable

Sudharsan D.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

I belive AI an another wonder of this world

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Easy to pull out things in much easier and faster way

What is your favorite aspect of this product?

Not allowing public ads like others.

What do you dislike most about this product?

It's keep on improving. So as of now i don't have any dislike

What recommendations would you give to someone considering this product?

It's the next game changing tech, so do learn

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Harshit A.

Most Popular and Creative Generative AI ChatBot.

Likeliness to Recommend

Pros

Viktoria J.

No other generative AI tool, comes close.

Likeliness to Recommend

Pros

Sudharsan D.

I belive AI an another wonder of this world

Likeliness to Recommend

Pros

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Feature Ratings

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Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

Templates

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